We can help you pick a plan
Just give us call
Talk to one of our licensed agents at ${dynamicPhone} ${tty}, ${hours}.
See more ways to contact Allina Health | Aetna Medicare
More coverage resources
Get a form
You can print, complete and mail forms about enrollment, claims, prior authorization, appeals, complaints.
Find the forms you need
Request coverage, file an appeal or make a complaint
Do you have questions or concerns about your care or coverage? Let us help you.
Learn more
Medicare Helpline & Website — Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or ${tty}: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website.
Social Security Administration —
For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs.
Call 1-800-772-1213 or ${tty}: 1-800-325-0778, Monday to Friday, 8 AM to 7 PM or visit the
Social Security website.
Customer Service
- American Continental Insurance Company (all products)
- Continental Life Insurance Company of Brentwood, Tennessee (all products)
- Aetna Health and Life Insurance Company (Medicare Supplement)
- Aetna Health Insurance Company (Medicare Supplement)
- 1-800-264-4000
- Hours: Monday through Friday, 7 AM to 7 PM CT
- Aetna Life Insurance Company (Medicare Supplement)
- 1-888-624-6290
- Hours: Monday through Friday, 7 AM to 7 PM CT
- Genworth Life Insurance Company (Medicare Supplement)
- Genworth Life and Annuity Insurance Company (Medicare Supplement)
- 1-877-825-9337
- Hours: Monday through Friday, 7 AM to 7 PM CT
Website Technical Support
- www.aetnaseniorproducts.com
- For technical assistance (including registering your username and password)
- 1-800-587-5139
- Hours: Monday through Friday, 8 AM to 5 PM CT
Claims
- Medicare Supplement Claims
- 1-800-587-5139
- Hours: Monday through Friday, 7 AM to 7 PM CT
Aetna Senior Supplemental Insurance
1021 Reams Fleming Boulevard
Franklin, TN 37064
- 1-866-272-6630
- Hours: Monday through Friday, 8 AM to 5 PM CT
- Find a phone number
If you’d like to mail your Medicare correspondence, please use this address:
Aetna Senior Supplemental Insurance
P.O. Box 14770
Lexington, KY 40512
- 1-800-264-4000
- Hours: Monday through Friday, 7 AM to 5 PM CT
- Claim Submission Guide
Need technical assistance with website secure portal sign up?
- 1-800-587-5139
- Hours: Monday through Friday, 8 AM to 5 PM CT
Where to find us
Write us
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
USA
Call us
1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.
This is the phone number for the Corporate Contact Center. They do not have access to member accounts but they can provide Aetna Member Services contact information. For your convenience, we recommend that you add your Member Services number to your phone contacts.
If you are an Aetna member with questions about your coverage, please refer to our Member Services page for login information and additional ways to contact us.
See Aetna Member Services information
Reach us on Twitter
We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you - 24 hours a day, 7 days a week.
@Aetna
@AetnaHelp