We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
- PHONE
- Customer Service
- For calls outside the United States
- MAILING
- If you suspect your card has been lost and/or stolen, please call our customer call center at 205.320.4000 or 1.800.633.8431 immediately.
- 205.320.4000
or 1.800.633.8431
- 00.1.205.320.4000
- PO Box 37035
Boone, IA 50037-0035
- DISPUTE A TRANSACTION:
- Mail:
- If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to
resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
- America's First Federal Credit Union
PO Box 10409
Des Moines, IA 50306-0409
- You may also call our customer call center at 205.320.4000 or 1.800.633.8431 if you have further questions.
- IF YOU SUSPECT FRAUD:
- Mail:
- Call 205.320.4000 or 1.800.633.8431 immediately to
report any fraud. Complete the Fraud Affidavit and mail to:
- America's First Federal Credit Union
PO Box 10409
Des Moines, IA 50306-0409
Account Inquiries - Member Service
Phone: 800-290-1112
Fax: 562-237-5111
Email:
(Please do not include any sensitive information via email)
Important Mailing Addresses
Deposits, Letters, & Correspondence:
PO Box 2477
Brea, CA 92822-2477
Loan Payments:
PO Box 60035
City of Industry, CA 91716-0035
Proof of Insurance:
PO Box 58662
Tukwila, WA 98138
Vehicle Loans, Personal Loans, Credit Cards
Phone: 800-290-1112
Fax: 562-237-5190
Home Loans
Phone: 800-290-1112 (choose option 1 to speak with a representative)
Real Estate Servicing
Phone: 800-290-1112 ext. 4340
Fax: 562-237-5194
Commercial Real Estate
Online Services
Card Services
Card Activation/PIN Reset: 800-992-3808
2022 Holiday Closures
| Sat. | 1/1 | New Year's Day |
| Mon. | 1/17 | Martin Luther King Jr. Day |
| Mon. | 2/21 | Presidents' Day |
| Mon. | 5/30 | Memorial Day |
| Mon. | 6/20 | Juneteenth Day |
| Mon. | 7/4 | Fourth of July |
| Mon. | 9/5 | Labor Day |
| Mon. | 10/10 | Columbus Day |
| Fri. | 11/11 | Veterans Day |
| Thurs. | 11/24 | Thanksgiving |
| Mon. | 12/26 | Christmas Day (Observed) |
Lost or stolen card? We’re here to help.
Who to call?
Lost or Stolen Credit Cards: 1-855-341-4650
Lost or Stolen Debit Cards: 844-331-9932
Fraud Monitoring and Transaction Verification
If your card isn’t lost or stolen, but you have a question about activity on your card, please get in touch with us.
866-518-0213 for credit card monitoring and verification.
844-331-9932 for debit card monitoring and verification.
All branches have ATMs. ATM hours for the Roebuck branch are 7:00 A.M. to 7:00 P.M. All other ATMs are available 24 hours a day, 7 days a week. Additionally, all ATMs at Walgreens stores in the state of Alabama are surcharge free for America’s First debit and ATM cardholders.
Branch Contact / Locations
| Branch | Phone # | Address |
| Bessemer | 205.424.8542 | 2131 19th Street North Bessemer, AL 35020 |
| Calera | 205.825.7850 | 180 Highway 304 Calera, AL 35040 |
| Cullman | 256.734.4750 | 300 4th Avenue Southwest Cullman, AL 35055 |
| Downtown | 205.320.4000 | 1200 4th Avenue North Birmingham, AL 35203 |
| Ensley | 205.781.4220 | 1819 20th Street Ensley Birmingham, AL 35218 |
| Forestdale | 205.798.8914 | 1918 Veterans Memorial Drive Birmingham, AL 35214 |
| Gardendale | 205.631.5556 | 1039 Mount Olive Road Gardendale, AL 35071 |
| Hoover | 205.823.3985 | 3312 Old Columbiana Road Birmingham, AL 35226 |
| Hueytown | 205.491.5000 | 3052 Allison Bonnett Mem Drive Hueytown, AL 35023 |
| Inverness | 205.995.0001 | #2 Inverness Pkwy Center Birmingham, AL 35242 |
| Lakeshore | 205.945.1188 | 110 Frankfurt Circle Birmingham, AL 35211 |
| Leeds | 205.699.2091 | 1795 Ashville Road Leeds, AL 35094 |
| McCalla | 205.477.9360 | 4740 Eastern Valley Road McCalla, AL 35111 |
| Mobile | 251.342.2328 | 1050 Montlimar Drive Mobile, AL 36609 |
| Oxford | 256.237.1684 | 31 Commons Way Oxford, AL 36203 |
| Pelham | 205.663.1945 | 10 Racquet Club Pkwy Pelham, AL 35124 |
| Pell City | 205.825.7848 | 2051 Martin St. S Pell City, AL 35128 |
| Roebuck | 205.836.8380 | 724 Crow Drive Birmingham, AL 35215 |
| Talladega | 256.362.8520 | 729 East Battle Street Talladega, AL 35160 |
| Trussville | 205.655.3360 | 1910 Gadsden Hwy Trussville, AL 35235 |
| Vestavia | 205.582.5295 | 1112 Montgomery Highway Vestavia, AL 35216 |