For certain Google Account activities, like sign-ups for Google products or services, transactions, or payment method changes, we may need to verify your identity or ownership of the payment method used. We may ask for your: You might also need
to provide us with:
Why we might ask you to verify
- To verify that your information is correct to access certain content.
- To verify your identity to complete a transaction with Google.
- We noticed unusual activity or transactions.
- We need more information for legal or regulatory reasons.
Important: If we ask you to verify your account, any pending transactions are canceled. Pending charges on your bank statement disappear within 14 business days.
How we use your info
Google uses the info you provide to:
- Verify your identity or payment method.
- Protect against fraud and abuse.
- Improve verification services for Google products.
Your verified info, like your name and address, is stored with your Google Account and you can manage it at pay.google.com.
The info you submit is treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice where applicable.
How to complete verification
You may be asked to submit documents or request a code to verify your info.
Verify your payment method with a verification code
Verify your identity or payment method with documents
To verify your identity or payment method, use the link in the verification request to find a list of accepted documents and instructions.
Make sure your documents:
- Use the same full name in all the documents you submit
- Are current and not expired
- Are legible
Make sure the image that you upload:
- Is an image of a document and not anything else
- Is legible
- Is in color, not in black and white
- Doesn’t have blur, glare, or dim light
- Shows the full document with all 4 corners
Tips:
- Make sure your name, address, and payment info are up to date at pay.google.com.
- After you submit your documents, verification may take a few days.
Can’t find the email or form requesting to verify your identity?
- Go to pay.google.com.
- At the top, click Alerts
.
- Click Verify now.
- To verify your identity, follow the on-screen instructions.
Fix issues with a verification code
Learn how to fix issues when you try to verify payment methods with a challenge code.
Fix issues with document verification
To resolve the issue:
- If you received an email or got an error message, follow the instructions in the message.
- If you need help from our team to help resolve the issue, we’ll contact you after we review your information.
Failed verification
If you failed verification, you'll receive an email shortly after the decision. To appeal the decision, follow the instructions in the email.
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PayPal is a company that acts as a payment processor. Once you sign up for an account and complete its requirements, you are able to send money to anyone with a PayPal account, make payments online to any business that accepts Paypal (and many companies do, for example, Walmart, Target and iTunes) and recieve money from anyone with a PayPal account. You can send and receive money right away but are limited in the amount per transaction and in total transactions per month until you verify your account.
Verifying Your PayPal Account
Verify your bank account if you provided one at sign-up. Go to "Profile" and then "Bank Accounts." If your bank supports online banking you can give PayPal your banking user name and password (they will not save that information) and the system will log into the account once to verify your identity. Otherwise, PayPal will make a small (less than $1) deposit and withdrawal to your account within a few days and ask you to enter the amount of those transactions to verify the account belongs to you.
Verify your address. The easiest way to do this is to add a debit or credit card to your account. PayPal will automatically verify the address on the card and no further proof of address will be required. If you do not want to add a card, however, you can request that PayPal send you a letter with a verification code on it. Once you receive the letter, enter the code and PayPal will accept that as proof of address.
Verify your phone number. Paypal will either call your phone or, if you are using a cell phone, send you a text message with a code. Enter that code to verify that you own the number and you will be able to use your phone to send and receive money as well.