(888) 323-4732 First Citizens Bank Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(888) 514-6846
Credit Card Activations
(800) 543-9000
Credit Cards
(540) 561-4707
Credit Cards Outside the US
(800) 562-1337
Debit Card Activations
(866) 645-1694
First Citizens Rewards Center
(888) 322-4678
Insurance
(866) 322-5433
Life Insurance
(800) 845-3161
Mortgage
(877) 532-2669
New Accounts
(919) 716-4588
Outside the United States
(855) 329-3258
Wealth
(877) 206-3818
Zelle
First Citizens Bank Emails:
Customer Service
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First Citizens Bank Contact Information
Corporate Office Address:
First Citizens Bank and Trust Company
239 Fayetteville St.
Raleigh, North Carolina 27601
United States
First Citizens Bank Rating Based on 45 Reviews
Rating details
1.4 more details
Product or Service Quality
Rating Details
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Summary of First Citizens Bank Customer Service Calls
65 TOTAL
CALLS
03:06 AVG CALL
DURATION
27% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call First Citizens Bank Customer Service?
Account Question:
- 7M ago “To get my balance”
- 8M ago “Balance”
- 1Y ago “Account information”
Payments and Charges Question:
- 7M ago “Touble with debit card”
- 9M ago “Making car payment”
- 1Y ago “Un reckonized transactions”
Cards Question:
- 1Y ago “Card not working”
- 2Y ago “Stolen card”
- 4Y ago “Card declined”
Request for Information Question:
- 1Y ago “Check on my account I haven't had over a year”
- 1Y ago “To find out why theres no finds are in my account”
- 1Y ago “Confirm purchase”
Employment Question:
- 1Y ago “Payoff auto loan”
- 3Y ago “Pay off loan”
Activation/ Cancellation Question:
- 3Y ago “I am trying to re-activate my debit card”
- 3Y ago “Activate bank card”
Product/ Service Question:
- 1Y ago “Loan payoff”
Other Question:
- 3M ago “Mistaken wrong number sent from Zell or”
- 6M ago “Checks”
- 7M ago “Overdraft”
About
First Citizens Bank Privacy Policy
JavaScript is required for this site to function properly. Find instructions for how to enable JavaScript here. Screen reader users, select the error to go to its corresponding input field. Thank The User for The Client's inquiry. The Client will receive a reply within 2 business days. Give Website The User's name, phone number, area of interest and what time is convenient for The Client of First Citizens Bank Website will have a qualified First Citizens associate contact The User of company services to answer The Client's questions. The Client will receive a reply as soon as Website are able. First Citizens Bank product offerings differ from region to region. Screen reader users use the arrow keys to read through dialog contents. In order to view and use certain First Citizens Bank products, services and webpages, The Company recommend that The Client of First Citizens Bank use a current version of one of the following browsers. The User will need to restart The Customer's computer in order to complete the upgrade.
To read more: //www.firstcitizens.com/privacy-security
First Citizens Bank Pros and Cons
Pros: Have to move to other banks
Cons: Communication, Bad attitudes and unprofessional manner, Making you feel like its your fault, Not following through with what they say they are going to do, Nobody answers the phone
Summary
FIRST CITIZENS BANK was the first bank in Johnston County, NC. It was opened in 1898. First Citizens Bank works with individuals and businesses providing them with a variety of services. Bank offers personal services like checking, savings, credit cards and card products, mortgages and loans, investment and wealth management, insurance and online banking with Bill Pay. Business get checking and savings, credit cards and card products, loans and financing, insurance, merchant and treasury services, corporate and nonprofit services, your business partner option and business online banking advantage. Online banking center that First Citizens Bank has can help customers manage their account online. Also bank representative can answer all questions by phone.
First Citizens Bank is ranked 195 out of 791 in Banks category
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