APPLY ONLINE Select the account you would like to open APPLY ONLINE Select the account you would like to open APPLY ONLINE Select the account you would like to open APPLY ONLINE You are eligible if
What We Will Need From You
- Your address
- Your Social Security or government identification number
- Your ID: Driver's license, State ID, Passport, or Active Military ID
Learn More
Got a question? Our virtual assistant, Royce, has answers!
Whether you have a question about your account, want to transfer money, or simply want to check your balances, UCU's virtual assistant, Royce, can help you with all this and more!
Learn more
Member Benefits
It pays to be a member of University Credit Union. Earn more for the banking you already do!
Learn more
Online & Mobile Banking
Convenient services designed to help save you time and make managing your finances simple.
Learn More
Ask the CEO
At UCU, we’re here to serve your financial needs with unparalleled value and personal service.
Submit a question
Show your university pride.
UCU is excited to announce official credit and debit cards for our university partners. Our cards are designed with you in mind, featuring iconic imagery and athletic logos.
Learn more
MEMBER TESTIMONIAL
"My experience with UCU and the staff was nothing short of outstanding from start to finish. An absolute testament to the values that UCLA and UCU share."
- Vince S.
We can't wait to hear from you!
Please fill out this form to be contacted by a University Credit Union member service specialist. Required fields are marked with a *.
How can we help you? (Please do not include account/Social Security numbers or other sensitive information.):
Yes, please email me about news and promotions from University Credit Union:
Hours of Operation
Westwood Advisory Center
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.
UCLA Advisory Center
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Dublin Advisory Center
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Saint Mary's Advisory Center
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Studio City Advisory Center
TEMPORARILY CLOSED
Or choose another convenient way to reach us...
Phone
Central Intelligence Advisory Center Hours
Monday - Friday: 7:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.
- 800.UCU.4510
- 424.320.4700
Get free, 24-hour access to your accounts with Online or Mobile Banking. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity.
If you prefer to speak over the phone, our virtual assistant Royce is available 24/7 to help check balances, send money, and answer basic questions about UCU products and services.
Chat
Use Royce, our virtual assistant, on ucu.org or over the phone.
Here are just some of the things Royce can help with:
- How to open an account
- How to register for online banking
- Product questions
- University Investment Services information
- Finding your nearest advisory center or ATM
- Hours of operation
- Sending money
- Checking your balances
- Viewing your statements
- The loan application process
- Text capabilities to forward requested information directly to your phone
- And so much more!
UCU Live! Video Banking
To contact one of our member service representatives, click on the UCU Live! Video Chat icon on the right-hand side of your screen, or you can download the app from the Apple Store® or Google Play™.
Video Banking Hours
- Monday – Friday: 10 a.m. to 3 p.m.
- Saturday and Sunday: Closed
- For information regarding your account, or a general question:
- To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to:
- For questions about your existing loan application:
- To apply for a job, send resume to:
(Please do not include account/Social Security numbers or other sensitive information in your email.)
University Credit Union – Main Office
1500 S. Sepulveda Blvd.
Los Angeles, CA 90025
Fax
- Loan Department – 424.320.4633
- Real Estate Department (HELOC requests) – 424.320.4639
- New Accounts – 424.320.4636
Important Numbers
Bill Pay Contact
Bill Pay’s Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to Online Banking to access Bill Pay.
Mastercard® Contacts
Account Balances | ucu.org or 800.UCU.4510 |
Report Lost or Stolen Mastercard® | 888.241.2510 x1 or 909.941.1398 x1 |
Report Lost or Stolen Mastercard® (International) | 888.241.2510 x1 or 909.941.1398 x1 |
Mail Payments | UCU Payments PO Box 25356 Los Angeles, CA 90025-0356 |
Obtain copy of Mastercard® Agreement | 424.320.4700 x1 |
Payments by Phone | 800.UCU.4510 |
Instant Issue Visa® Debit Card Contacts
If your Visa® debit card is lost or stolen, you can instantly obtain a replacement card at any UCU advisory center. No more waiting for a new card in the mail.
Report Lost or Stolen VISA® Debit Card (within U.S.) | 888.241.2510 |
Report Lost or Stolen VISA® Debit Card (outside U.S.) | 909.941.1398 |
Account Information (during UCU's business hours) | 424.320.4700 |
Ask the CEO
At UCU, we’re here to serve your financial needs with unparalleled value and personal service.
Do you have a question or a comment for our CEO, David L. Tuyo? He can’t wait to answer them!
Please fill out the form below to submit your inquiry.
Best method to reach you:
Please type your question or comment for CEO David L. Tuyo below (Please do not include account/Social Security numbers or other sensitive information.):
Verify you're not a robot:
Members have also saved money with:
Relevant
Resources.
Member Testimonial
"After my car was totaled a week ago I was extremely surprised to find I could get a new car for almost the same price. Now I have a new car almost 1 week after losing my old car and I couldn't be happier!"
- Shayla Y.