Walmart pickup and delivery customer service number

Walmart Teams up with Point Pickup, Skipcart, AxleHire and Roadie to expand Grocery Delivery

BENTONVILLE, Ark.–(BUSINESS WIRE)–Walmart today announced the addition of four delivery companies to its team to help expand the retailer’s popular Online Grocery Delivery option. Point Pickup, Skipcart, AxleHire and Roadie will help power Walmart’s Online Grocery Delivery in metro areas across four states with further expansion planned in the coming weeks. Today, Walmart Grocery Delivery is available in more than 800 stores with another 800 being adding this year.

“Customers love our Grocery Delivery service. As they are busy managing jobs, soccer practice, dance lessons and social schedules we are on a mission to do more than keep a little extra money in their pockets,” said Tom Ward, senior vice president of Digital Operations, Walmart U.S. “With the help of these new delivery partners, we’re making grocery shopping even easier by bringing the everyday low prices of Walmart right to the front door of customers.”

With the help of Walmart’s personal shoppers and the delivery networks of these four companies, along with other key partners, thousands of customers will be able to shop for and have fresh groceries delivered to their doorsteps. Personal shoppers must complete a three-week training program learning how to select the freshest produce and the best cuts of meat for Online Grocery customers.

Walmart Grocery Delivery brings customers the convenience of shopping when and where they want for quality, fresh produce, meat, seafood and bakery items, along with pantry staples, consumables and seasonal general merchandise. To use delivery, customers place their orders online at Walmart.com/grocery or on the existing Walmart Grocery App, switch to the Delivery tab, and select a delivery window at checkout. After orders have been picked by Walmart’s personal shoppers, a member of the delivery partner’s team retrieves the order from a Walmart store and delivers it right to the customer during their specified delivery window.

Groceries can be delivered to customers as soon as the same day. Walmart’s Online Grocery Delivery carries a simple fee structure and a $30 minimum order – no subscription, no price markups. Customers can get their first order delivered for free with promo code FRESHCAR with a $50 minimum order. Walmart currently offers Grocery Delivery in more than 100 metro areas. The retailer will make grocery deliveries to more than 300 metro areas by the end of this year.

The retailer also offers an Online Grocery Pickup service that allows customers to order their groceries online and pick them up in stores without ever getting out of their cars. The service, which has become a customer favorite and touted as a “Grocery Hero” for moms on the go and time-strapped families, is now available in 2,100 stores with 1,000 more to be added this year.

Save money. Live better.

The Walmart app is the easiest way to shop for everything on your list, including fresh groceries, household essentials, the latest tech and a lot more. Plus, our convenient pickup, delivery and shipping options make it a breeze to get your order exactly when you want it, whether you’re shopping in-store or on the go.

Convenient ways to get your items:

Pickup

Swing by the store to collect your order curbside—we’ll even load your car.

Delivery

From a local store straight to your door. For those need-it-now moments, choose Express delivery to get your order in as little as one hour.*

*Restrictions and fees apply.

Shipping

Fast two-day shipping, dropped off by FedEx or UPS. Eligible orders over $35 ship free!

Even more time-saving features you’ll love:

Store maps

When you’re in-store, open the app to find items fast.

Real-time order tracking

Get live order updates sent straight to your phone and track order status any time from the homepage.

Reorder your essentials

Quickly and easily fill your cart with frequently purchased items.

Shopping lists

Create, share and add to lists to prepare for any occasion.

Walmart Pay

Easily check out using all your payment methods. Just tap "Pay” and we’ll recommend how to split your total to make the most of your cards and balances.

Curbside check-in

Check in with the app when you’re ready to pick up your order and we’ll bring it out to you.

Barcode scanner

Scan items to check prices and build lists.

Pharmacy

Refill, transfer, manage and pick up your family’s prescriptions. Plus, schedule vaccinations, locate testing sites and more.

Walmart+ members—our app is the easiest way to get the most out of your membership. App-exclusive features for Walmart+ include:

Scan & go

Use your phone to shop in-store and check out contact-free.

Member prices on fuel

Get up to 10¢ off every gallon at 14,000+ locations nationwide**— including Exxon and Mobil stations!

**Fuel discount varies by location and station, subject to change

Walmart Rewards for members

Earn rewards on eligible items online & in-store to use on future Walmart purchases.

What’s New

Nov 1, 2022

Version 22.43.1

Thank you for using the Walmart app! We've made a few enhancements to provide a seamless experience, so you can save time and money.

We appreciate your feedback: //survey.walmart.com/app

Ratings and Reviews

4.8 out of 5

6.7M Ratings

Editors’ Notes

Walmart’s app lets you browse thousands of products, search for items that have recently gone on sale and even refill your prescriptions. But the savings catcher is pure genius: scan a receipt for any purchase made in the last seven days, and if a competitor in your area is advertising a lower price, Walmart automatically gives you the difference. It’s a fantastic, hassle-free way to save money without the need to shop around.

Together when apart

We have loved this service and app since the pandemic. Our family ended up being separated by three states when the COVID seized the nation. My husband and I had “dates” on the phone ordering his groceries. We would discuss his meals for the week including his lunches for work, I’d add what he needed into the cart through the app then I would place the order for him to pick up at the Walmart around the corner from our home in Wyoming where he was at. I would always add something special and extra; his favorite dessert, a snack I thought he like for his lunch. Then after he’s pick up his order, which was always easy quick and simple at our Laramie Wy Walmart, he’d call to tell me what he got elated by the special items I’d thrown in he didn’t know about.
It was so easy I’ve done it now for my kids too for those holidays we couldn’t be together I’d buy them a meal. When they were feeling down and I thought they could use a banana split night with friends I’d order up all the makings and have them pick up their order at their local Walmart. And never ever a problem with ordering or picking up ( outside of shortages during hoarding but that wasn’t a flaw in your system just our nations mentality)
Thank you Walmart for making it easy to continue loving my family through food even when I can’t be there next to them.

No call back

My husband has worked with Walmart for over 19 years I had one question for customer service where to add the discount card number I called five times and nobody there would answer the phone. I also spoke to a wonderful woman who tried to put me through to a manager or co-manager to make a complaint about the customer service could not get through to them never got a callback as promised will continue to shop at sawdust location but I believe online Walmart employees who use this app should have a spot to add their discount employee card number to receive the discount they deserve I had several items that needed discounts and did not get them very very upsetting and frustrating. Also very upset that I never received a call back from management unacceptable that’s not how management should be run I used to be a store manager not with Walmart but a different grocery train and you were given a message to call the customer you better be calling that customer back no exceptions complaint or not you take what you’re given it goes with a job title. Thank you for listening and I will continue to use this app but I’m very disappointed that the items I purchase can’t be given my discount I believe those items I’ll pick up in store along with my meats and frozen foods thank you for listening

App Privacy

The developer, Walmart, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Walmart

Size

332.5 MB

Category

Shopping

Compatibility iPhone Requires iOS 14.0 or later. iPad Requires iPadOS 14.0 or later. iPod touch Requires iOS 14.0 or later.

Age Rating

4+

Location

This app may use your location even when it isn’t open, which can decrease battery life.

Copyright

© 2022 Walmart Apollo, LLC

Price

Free

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  • Privacy Policy

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How does Walmart no contact pickup work?

Unlike traditional in-store pickup options, Walmart's curbside service lets you stay in your car as an associate loads your order into your trunk. With this contact-free option, there's no need to leave your front seat or even unbuckle your seat belt.

What happens if you miss your Walmart pickup time?

Walmart will hold pickup orders for a total of 7 days from the time the order is placed. After that, the items will be restocked and you may be charged a restocking fee. You will also be refunded the original cost of your order.

Do you tip the Walmart pickup person?

For items delivered from your local store with Walmart's delivery service, you can tip your delivery driver and provide feedback on your delivery experience. Keep in mind: Tips are optional and 100% go to the driver.

Who delivers Walmart online orders?

In addition to its fleet of delivery trucks, Walmart uses FedEx and USPS to deliver its customers' orders. Walmart also uses independent delivery contractors such as Spark, DoorDash, Roadie, Point pickup, and Postmates. Walmart grocery delivery costs $7.95 to $9.95.

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