Best app to transfer money from credit card to bank account without charges

iPhone Screenshots

What’s New

Sep 27, 2022

Version 4.1.29

Fixed issues with reissuing and deleting expired cards.
App security improved

Ratings and Reviews

4.2 out of 5

1.9K Ratings

Horrible app and horrible service

So many issues with this app. Either account is frozen or some other issues. I sent all the documents they requested to activate but no response. They want all confidential information over the email and even after you send no response from them. Customer service is Zero!

Update: finally worked and was able to send money to my family and cheaper than western union. Will update again if any issues

Hello! Thank you for your feedback. We are sorry for any inconveniences. Unfortunately, the information provided in your review is insufficient for us to check the details. Please send us an email at with the phone number associated with your Paysend account. We will investigate the issue and will assist you further.

Very KGB-like customer service, inadequate response on the issue.

I was using it just fine for the 5 first transactions. All of a sudden the “can’t verify your identity” started to come up on on the screen. I requested help from customer support chat option. Was told that the reason I am unable to complete the transaction is because they are having 3D verification upgrade in the system. I was recommended to add a new card. I did. Then I was recommended to add SSN and right away the account was blocked. A very rude explanation was that my SSN was not verified and I needed to submit the drivers license, photo, passport. I have never was serviced by a customer support representative at the bank in a such a rude manner. As if there was a KGB agent behind the chat demanding all the proof. I said that the origin of the issue was not my ssn but the system upgrade to 3D verification. I had requested to remove my SSN. In reply I heard that the identification team will get in touch via email. I requested to close my account and heard nothing back in re of the matter. Only that the team will be in touch. I had to google how to permanently delete the account. Deleted it. Yet, next day the identification team sent me email requesting passport, drivers license and photo.
In star review didn’t get posted, had to give it five,

Hello,

Thank you for taking your time to leave us a review. We are truly sorry to hear about what happened.
It'd really help us if you email us at with the phone number associated with your Paysend account, so we could investigate the quality of the support provided by the team and check your account status. Thank you!

Best wishes,
The Paysend team

Always having issues with verification.

I started using this app over a year ago, everything was fine from the start because I was still under $1,000 limit.
Things started going crazy when I went over that limit, I have to send funds home for my family upkeep, every time they make me send in my ID and even my bank info for some stupid verification, which I did at first. It took a while and my account was unlocked and then locked again because this app decided to stop accepting my bank card after a while year of transacting with them. They will not give me any reasons as to why they stop and I was forced to use another bank card. They eventually locked my account and asked me for a selfie of me, my ID and the card that I’m trying to use. They even went to the extent of asking me for my international passport which is really stupid. Why are you asking me for my life details?? I’m not a new customer, I have been using your app over a year and you have all my transaction history and I don’t know why you’re making life so difficult. All I want to do is send funds home for my family upkeep and you are making that impossible for me. This app is garbage, I don’t know the kind of customer service team they have set up in their office but they really don’t know what they are doing. You guys are really messed up.

Hello,

Thank you for your feedback. We are sorry about your disappointing experience.

Being a regulated financial institution, Paysend is obliged by the applicable laws and regulation to collect certain documents and information from you, including information about you, the transfer, and the recipient. Moreover, we provide a high level of security to ensure that your card is used by an authorized person and to protect you from potential fraudsters. Therefore, we often ask customers to send the photo of the card, however, always explaining how this photo should be taken – only the cardholder name, first six and last 4 digits of the card number should be visible.

Should you have any questions about this procedure, feel free to reach out to our 24/7 customer service team on paysend.com/help. We are always there to assist you.

Kind regards,
The Paysend team

App Privacy

The developer, Paysend Technology limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Contact Info
• Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Size

Category

Compatibility iPhone Requires iOS 12.0 or later. iPod touch Requires iOS 12.0 or later.

Languages

English, Czech, French, German, Hindi, Indonesian, Italian, Polish, Romanian, Russian, Simplified Chinese, Spanish, Turkish, Ukrainian, Uzbek, Vietnamese

Age Rating

Copyright

Price

• Developer Website
• App Support
• Privacy Policy

• Developer Website
• App Support
• Privacy Policy

Supports

• Wallet

  Get all of your passes, tickets, cards, and more in one place.

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