Model #UH74100
Only makes the noise when I press the handle release button and the brush starts spinning. I've opened up the bottom and checked the belt and it seems fine. There was a clog that I removed, but it still makes the noise. It still seems to suck and work correctly, it just makes this terrible noise. No burning smells or anything.
I only had this vacuum for about 6 months, and I've used it less than 20 times since I've owned it.
I have a video of the noise if that would help, but I'm not sure how to include it in this post.
Thanks in advance for the help.
Top positive review
4.0 out of 5 starsMuch better than I expected, but with a few quirks
Reviewed in the United States 🇺🇸 on September 3, 2018
First off, I LOVE this machine. I did about 500sq ft the first day it was delivered. While I love his pristine and clean it got my carpets, it does have a few quirks.
This is the ideal carpet cleaning machine for apartment-dwellers with pets and carpets. Even if you use a “spot eliminator” device like I do, you know eventually you need to clean larger areas of carpet a spot device just can’t handle — or you want to clean the entire carpet in your space.
The first thing I noticed was how easy it was to assemble the machine once you get the parts out of the box. One caveat: the cap on the solution/water bottle. Push the inside of the cap out BEFORE you position the bottle (upside-down) in the machine — otherwise it will leak. I learned this after doing the wrong thing on the first fill. This quirk should be addressed on the quick set-up card for impulsive people such as myself.
The second thing I immediately noticed was how loud this machine is. It’s louder than most vacuums. I would definitely recommend not using it in the morning or evening — unless you want your neighbors to hate you.
Another quirk. The price point means certain “luxury” features are gone. If you hear the noise change, that is telling you either the cleaner/water bottle is empty — or the dirty water tank is full. Fill up the cleaner and dump the dirty tank at the same time. There is no light or other mechanism other than the way the machine sounds to tell you this.
Last quirk: the dirty water tank. You press the button from behind the machine and slide it out. The first time I put the handle down and was confused since no other machine I had worked this way. My advice: just take a few minutes to read the instructions.
Overall, i’m in love with this machine. If you are on a budget and can forgo luxury features, this machine will be for you. If you like tons of features, you might be disappointed by this particular machine.
I love that it’s small and easy to store; if you need to clean more than three large rooms, consider a machine with a wider path. Each room took me about three fills and three times emptying the dirty water tank. If you want a larger capacity machine, look for one with larger tanks and a larger cleaning path.
But if you don’t mind a little extra work, this machine is a solid 4.5 stars for me (too bad I can only give 4 on Amazon’s rating — 5 Stars would be too much considering the loudness and quirks).
Customer Reviews
4 out of 873 reviews
- 72%recommend this product
This is the Best compact model I have used
This works like a vacuum cleaner. At first I thought it was hard to clean out, but the suction front pops out easily. Pet hair gets stuck, but a bread knife and a stream of water easily removes. I also spray the bottom of the machine to get more hair out. I have found if I add a little essential oil lavender and pre-spray high traffic areas with an oxy pretreat the carpets come out beautifully. It is very easy to handle. My nine year old loves just going over the carpet to soak up all the water to get the carpet super dry.
by
- Recommended
Customer review from hoover.com
Doesn’t really get a deep clean at all...
Doesn’t really get a deep clean at all
by
- Verified Purchase
Easy to use and very light weight. Great for small...
Easy to use and very light weight. Great for small areas
by
- Verified Purchase
I love my Hoover. It cleans my carpet better...
I love my Hoover. It cleans my carpet better than the more expensive carpet cleaner I previously owned. It’s light weight which makes it easy to carry up and down stairs.
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- Verified Purchase
- Verified Purchase
- Verified Purchase
From hero to ZERO
I was singing the praises of this compact powerhouse until I went to use it maybe the 5th time. It stained my carpet with what looks like black grease and now just makes a clunking noise and smells of any and everything ever burnt indoors! Being my first product like this I cleaned and pampered it after each use. The belt is fine, the brush is fine as well as the bearings so I can only think it is the motor which is beyond my pay-grade to repair! So if you plan to tile your home soon get this
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1 found this review helpful
Disappointing
I bought this when I moved into a new home with new carpet. I have cats, and while it does clean up the mess, it is hard to clean and maintain. Takes longer to clean than the machine after it's used.
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Customer review from hoover.com
- Verified Purchase
still doesn't work
[This review was collected as part of a promotion.] Arrived within promised time, the unit is beautiful, but I cannot get it to work. We have assembled it correctly (according to directions) and reassembled to ensure we did it correctly. But it will not release any water. The trigger seems to be loose as it does not engage with any resistance at all. I'm not happy with my purchase.
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Give us a call at 800.944.9200 and we can assist you further!
- Verified Purchase
Customer review from hoover.com
yes
[This review was collected as part of a promotion.] very good and nice machine
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- Verified Purchase
Customer review from hoover.com
Worked awesome and easy to use
Cleaning takes a good 30-45min. After 4th use in a fairly small carpet area the motor started screeching terrible. I checked for blocks everything was normal including perf but now it stinks
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Customer review from hoover.com
I recommend this machine!
I have a cat that has had accidents and I used everything I could think of to clean it up. Bought this machine and I am highly impressed! It took out new and old spots and more! With the heat it dries faster! I would but it again if mine breaks! 2yrs going strong!
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- Recommended
Customer review from hoover.com
Was great!
I absolutely loved this machine. We have 3 dogs that peed all over our carpet. It smelled so bad. I bought this machine and cleaned the carpet. No more smell and looked new again. Now I have a litter of puppies that have peed and pooped on the carpet. Got out my machine all excited to clean it up. Plugged it in got everything ready. Started it and it made a weird noise and turned itself off. Took as much apart as I could and cleaned it out really good. Put it back together and nothing. It's Luke power wasn't getting to it. Tried a different location to plug in. Nothing. Needless to say I still have puppy pee and poop in my carpet. I guess I need to find a more reliable cleaner.
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Customer review from hoover.com
Waste of money & waste of time! DO NOT BUY!!
I purchased this machine in January 2022. I used it a total of 3X. During the 3rd use, suctioning failed, the motor started making a very loud sound & it left black mark stains on my carpet! It's dead
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Hello Brandy, we would like to inquire further about this unit. In order to best assist you, please contact us directly at with reference to this review and model number. Thank you! The Hoover Team
Customer review from hoover.com
Works when it works but I have to maintain it often
This seems to work really well from brand new but after a few uses it stopped working. I've taken it apart, cleaned it and now there's just no suction at all. Disappointing
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Customer review from hoover.com
Stopped sucking into dirty tank
I loved this machine the first two times it worked. I went to use it today and it is not sucking anything into the dirty tank. It is definitely spraying. Very frustrating.
by
Hello BogleB, We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact our Hoover Support Team at 800.944.9200 with reference to this review and model number. Thank you! The Hoover Team
Customer review from hoover.com
Do not purchase
I purchased this shampooer I got home tried it in a small area it worked really well was excited but when I went to clean the entire room it did not work it would put the water out but did not get the water up
by
Hello Christina, Thank you for your feedback on the Hoover PowerDash Pet Compact Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at with reference to this review and model number. Thank you! The Hoover Team
Customer review from hoover.com
I'm sorry I bought it now as I'm out the money as well as sh
Very dissappointed in my buy.. it died after just 4 uses it died..it's been a month and a few days.. feel like I wasted my money for sure
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Hello Lorraine, In order to assist you here, please contact us directly at . We may need to get this unit back for inspection and can assist you further. Thank you in advance! The Hoover Team
Customer review from hoover.com
I loved this machine...until today.
Used to love it, until today. Bought direct from Hoover only a year ago. Today smelled rubber. Belt? Nope. Loud noise, burning smell, not working. I'm heartbroken.
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Hello friederike, We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact our Hoover Support Team at 800.944.9200 with reference to this review and model number. Thank you! The Hoover Team
Customer review from hoover.com
Great product.. while it lasted
I bought this 11/2021. Used it multiple times and it worked great! I went to clean my daughters room and it was making a loud noise and I smelled a burnt rubber smell. I tore the bottom off and checked the belt. It was perfectly fine. Cleaned it even more thoroughly before replacing the bottom. Turned it back on and same thing. I shut it off and contacted Hoover. I had to send them a picture of my receipt. Then they told me to cut the power cord and peel the sticker off the old machine, take a picture and send it to them. I just got an email saying that they ordered me another one at no cost to me. We'll see how long this one lasts after I receive it. Hopefully more than 2.5 months!
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Customer review from hoover.com
Worked great for 5 cleanings. Then it died
Never again will I buy a Hoover. I've had 2 power dash machines and both didn't work after a few uses. One made a high pitched sound then died. The other had a burning smell I turned it off immediately. It never started again. Save your money bad product.
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1 found this review helpful
This is a great product.
I just purchased this carpet cleaner and love it! It's compact, easy to use, and does a great job on my carpets. Down side is it is harder to get under the front to clean but still worth the time .
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- Recommended
Customer review from hoover.com
This carpet cleaner is a life saver. It...
This carpet cleaner is a life saver. It was easy to assemble and is even easier to use. I’m in a one bedroom den condo and it is the perfect size to keep my carpet looking fresh and clean. It’s as easy as just running a vacuum. The parts can be easily removed which makes cleaning quick and efficient.
by
- Verified Purchase
Stopped working after 2 uses
I lovef this for cleaning all my rugs! I live in the country in Wyoming and have four kids under 8 and every pet imaginable. It cleaned easily, is lightweight, and left the rugs practically dry after using. I used it TWICE and then it just died in me ....I'm not sure what happened, when I turn it on now NOTHING HAPPENS!?
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Hello Claire, Regrading the motor going out, we would like to get this unit back in for inspection. Can you please send us an email at with reference to your model number and MFG code? Thank you in advance and we look forward to hearing from you! The Hoover Team
Customer review from hoover.com
Best one on the market!!
Super happy with this product! Always cleans the stains and clean up process is excellent
by
- Recommended
Customer review from hoover.com
It was great while it worked.
This carpet cleaner did wonders. But I only got to use it 3 times before it stopped working. Seems like it's not getting power. Super sad because of how well it worked when It actually turned on.
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Hello Brooke, We would like to get this unit back for inspection, can you please send us an email at with reference to your MFG code, model number and any photo or video evidence? Thank you in advance and we look forward to hearing from you! The Hoover Team
Customer review from hoover.com
Inwould not recommend
Worked good at first. Now its dead. Before dying it made some god awful noise and put a black stain on the carpet.
by
Hello Chris, Please contact us directly at with your MFG code, model number and the issues you have been experiencing. Thank you in advance! The Hoover Team
Customer review from hoover.com
A must have
Love this! As a dog owner, I use my powerdash on the weekly. I love that it's compact, easy to use, and does a great job in cleaning. It's an absolute must have.
by
- Recommended
Customer review from hoover.com
Stopped working quickly.
I was so excited for this I thought it was going to be great. But it constantly stopped working while I was using it. I cleaned it out thoroughly, made sure the tank was full and made sure all the components were attached tightly. I would get maybe one line done and it would stop again. Super frustrating. I guess that's what you get when you spend less.
by
Hello, Please send us an email directly to with reference to your MFG. Code, Model number and a video of your unit and the issues you are experiencing. We would love to help get you a replacement and improve your overall experience. Thank you! The Hoover Team
Customer review from hoover.com
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