This article applies to iOS devices running version 5.7.0 and later and Android devices running version 6.6.0 and later. The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts. Each backup storage location
requires you to have one personal Microsoft account, and iOS requires you to also have an iCloud account. You can have multiple accounts stored in that single location. For example, you can have a personal account, a work or school account, and a personal, non-Microsoft account like for Facebook, Google, and so on. Important: Only your personal and non-Microsoft account credentials are stored, which includes your username and the account verification code that's required to
prove your identity. We don't store any other information associated with your accounts, including emails or files. We also don't associate or share your accounts in any way or with any other product or service. Your IT admin doesn't get any information about any of these accounts. Before you can back up your credentials, you must have: A personal Microsoft account to act as your recovery account. For iOS only, you must have an iCloud account for the actual storage location. On your iOS device, select Settings, select Backup, and then turn on iCloud backup. Your account credentials are backed up to your iCloud account.
Turn on cloud backup for Android devicesOn your Android device, select Settings, select Backup, and then turn on Cloud backup. Your account credentials are backed up to your cloud account.
Recover your account credentials on your new deviceYou can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. To recover your information
After you finish your recovery, you might notice that your personal Microsoft account verification codes in the Authenticator app are different between your old and new phones. The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones. Recover accounts requiring more verificationIf you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Because push notifications require using a credential that's tied to your specific device and never sent over the network, you must prove your identity before the credential is created on your device. For personal Microsoft accounts, you can prove your identity by entering your password along with an alternate email or phone number. For work or school accounts, you must scan a QR code given to you by your account provider. To provide more verification for personal accounts
To provide more verification for work or school accounts
Notes:
Troubleshoot backup and recovery problemsThere are a few reasons why your backup might not be available
Next stepsNow that you've backed up and recovered your account credentials to your new device, you can continue to use the Authenticator app to verify your identity. For more information, see Sign in to your accounts using the Microsoft Authenticator app. Need more help?How do I log into my recovery email on Gmail?Add a recovery email address. Go to your Google Account.. On the left navigation panel, click Personal info.. Under "Contact info," click Email. Recovery email. You might need to sign in.. Follow the steps on the screen.. How can I recover my Gmail account if I can't verify my Google Account?If you don't get the option to verify it's you, you can:. Stay signed in to your Google Account on your Android phone for at least 7 days. ... . Add a recovery phone number to your Google Account and wait at least 7 days. ... . Add a security key to your Google Account if you turned on 2-Step Verification and wait at least 7 days.. How can I recover my Gmail account without phone number and recovery email?How to Recover Gmail Password without Phone Number and Recovery Email?. Go to Google Recovery Account. Go to Google Recovery Account. ... . Enter Your Email. ... . Select 'Try another way to sign in' ... . Click on 'Try another way' ... . Click on 'Try another way' Again. ... . Wait for Next 48 Hours. ... . Check Your Email for the Recovery Link.. Can I contact Google to recover account?For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.
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