Getting Started
Show If you've never used My Verizon before (through the app or a web browser), you need to register your prepaid account first. This is a one-time process that sets up your account User ID and Password. You can then use those same credentials to sign in to My Verizon through the app or any web browser. Note: Please have your prepaid phone with you while you register. You'll be sent a text message with a Registration PIN that you'll need to enter during the registration process. To register: You've successfully signed up for My Verizon for Prepaid. To sign in to My Verizon through a web browser: You'll see your feed on the home screen. It provides the most important account information you need at a glance, including your data usage and account balance. You can add a line to an existing prepaid single-line account or Prepaid Family Account. You can have up to 10 smartphone, tablet or mobile hotspot device lines on one Prepaid Family Account. Only the Account Owner can add a line to an existing Prepaid Family Account. If you add a line to a single-line account, the original line will become the Account Owner, and the new line will be an Account Member. Learn more about account roles. To add a line to an existing prepaid account: You've successfully set up your Prepaid Family Account. To add more lines, repeat the steps above. The Account Owner is financially responsible for all lines on the Prepaid Family Account, and they can view and manage all the lines through My Verizon. There can only be one Account Owner on an account. Learn more about account roles on a Prepaid Family Account in our FAQs. Note: Only the current Account Owner can transfer account ownership to another line. To change the Account Owner: You've successfully changed the Account Owner on your Prepaid Family Account. You are now an Account Member. Payments
With just a few clicks, you can keep track of your account balance, enroll in and manage Auto Pay, or make one-time payments. You can view your account balance in your feed on the home screen of My Verizon. Click View Balance Details to see a detailed list of all financial transactions on your account, including charges and credits. Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to view the balance details for that line. If you aren't registered for My Verizon yet or don't have your My Verizon ID and password, you can use Prepaid Instant Pay to add funds to your account. To add funds to your account using My Verizon: You've successfully added funds to your account. Note: You can also add funds to your prepaid account without signing in to My Verizon. The Account Owner can send funds to any Account Member line on their Prepaid Family Account. Account Members can only transfer funds to the Account Owner. To send funds to another line: You've successfully transferred funds to another line on your Prepaid Family Account. You can see payments made on your account for the last 18 months in My Verizon, including the date, amount and method of payment. Note: If you have a Prepaid Family Account, only the Account Owner can view the payment history of the account. Account Members aren't able to view the Payment History page. To view your payment history: You'll see all the payments made on your account during the date range you selected. Note: You can click the Email Payment History or the Print Payment History links at the top of the page to email or print the report. With Auto Pay, you never have to worry about missing a payment. It will automatically pay your monthly bill on the due date. Auto Pay will use any available funds you have on your account first. Then it will charge the remaining balance to your credit/debit card. Plus, when you set up Auto Pay, you can receive a $5/month per line discount on eligible prepaid monthly plans. Note: If you have a Prepaid Family Account, only the Account Owner can manage Auto Pay. Account Members aren’t able to view the Manage Auto Pay page. To manage Auto Pay: You've successfully managed Auto Pay. Plan
You can view your current plan information on the My Plan page in My Verizon. You can change your plan any time in My Verizon: Note: If you're on a Prepaid Family Account, only the Account Owner can change a plan on the account. Account Members can't change their plan. The Account Owner can sign in to My Verizon and select the line at the top of the screen that needs a new plan, and follow the steps below. You've successfully changed your plan.
You can have up to 2 Data Boosts on your account at a time. Data Boosts are used after all your monthly allowance is gone. Data Boosts expire 30 days or 90 days after purchase, depending on the amount purchased. Note: Data Boosts aren't available for unlimited or current data only prepaid plans. To add data to your account: You've successfully added data to your account. Usage Details
You can see an overview of your data usage right on the home screen feed of My Verizon. It will show how much data you’ve used and what percentage of your monthly allowance is left. You can also see how many days are left in your bill cycle. If you want to see more detailed information about usage on your account: You'll see detailed usage information for each usage type, including usage amount, date and time of each use. Note: If you're the Account Owner of a Prepaid Family Account, you can view the usage details of each line on your account by selecting different lines at the top of the screen. Device
You can use My Verizon to change your device or change your mobile number from any web browser. If you're the Account Owner on a Prepaid Family Account, you can also remove a line from your account. If you want to upgrade or your phone gets broken, you can activate a new device on your line through My Verizon: You've successfully changed your device. To change your mobile number: You've successfully changed your mobile number. It may take up to 2 hours to complete the change. If anyone calls your old number, they won't be able to reach you. Only the Account Owner can remove a line on a Prepaid Family Account. The line that's removed will be converted to a new single line account. You've successfully removed a line from your prepaid account. The owner of that line is now financially responsible for their line. Features / Add-ons
Features or add-ons are ways you can customize your prepaid account. Some features have a monthly fee, while others are free to use. Whether you make frequent international calls or are subscribed to Call Filter Plus, you can add or remove features anytime to fit your needs. To add a feature: Note: If you're on a Prepaid Family Account, only the Account Owner can add international long distance features. The Account Owner can add international long distance to an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps. You've successfully added a feature to your account. To remove a feature: Note: If you're on a Prepaid Family Account, only the Account Owner can remove international long distance features. The Account Owner can remove international long distance on an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps. You've successfully removed a feature from your account. Prepaid TravelPass lets you use your prepaid plan while traveling in certain countries for a flat daily rate. Learn more in our Prepaid TravelPass FAQs. To enable Prepaid TravelPass: You've successfully enabled TravelPass on your line. To disable Prepaid TravelPass: You've successfully disabled TravelPass on your line. You can enable it again anytime. Settings
The Settings menu gives you access to your important account and contact information. You can change your security information and passwords to protect your account. Plus, you can manage privacy settings and adjust how often you receive different alerts for your account. Change important account information, like your User ID, Password, Greeting Name, Security Question and Image, Account Security Code and contact information. Note: If you're on a Prepaid Family Account, only the Account Owner can change account profile information, like billing address. Account Members can change information for their individual line profile. You've successfully changed your account information. To reset your Voicemail Password: You've successfully changed your Voicemail Password. Select how you want to receive alerts about your account, such as warning tones and low balance alerts. You've successfully changed your account alert settings. Suspend / Reconnect Service
If your device is lost or stolen, you can temporarily suspend and reconnect your service in My Verizon. This can help prevent unauthorized charges on your account. Learn more about suspending service. Suspending service isn't the same as permanently canceling your service. Note: If you have recurring features on your line, turn them off before suspending service to avoid being charged for them. To suspend service: You've successfully suspended your service through a web browser. If you recover your device or have a replacement device, you can reconnect service anytime. Note: If your line is suspended for more than 90 days, your number will be disabled. If you have a single line account, your account will be closed and your number disabled. If you suspended your service because your device was lost or stolen, you can reconnect through My Verizon. It may take up to 60 minutes to completely reconnect your service once you finish the steps below. Note: If you're an Account Member on a Prepaid Family Account, you can reconnect your line if you suspended it during your current bill cycle. If you suspended your line during a different bill cycle (i.e., your renewal date has passed since suspending), the Account Owner needs to reconnect your line. You'll see a confirmation screen. You've successfully reconnected your service. Restart your device to start using your service. How do you activate a used Verizon phone by yourself?Activate a new Android Smartphone. Save contacts and content on your old phone using the Transfer Content info.. Power both phones down. ... . If necessary, insert the SIM card into the new phone.. If necessary; ... . Follow the on-screen Setup Wizard instructions to activate and set up your new phone.. How do I activate a prepaid Verizon prepaid phone?Select one of the following methods to activate:. Online.. IVR. From another phone, dial (866) 893-7723 and follow the prompts to begin the activation; provide the following info: Type of device being activated. 20-digit SIM ID (located on the SIM card) Your 5-digit ZIP code.. Can I activate my Verizon phone myself?It's easy to activate a device you already own through My Verizon. Go to vzw.com and sign into My Verizon account. Once signed in, select Devices from the My Verizon Navigation and choose Activate or switch device. From here, you will be able to activate a device you already own.
Can I activate my prepaid Verizon phone online?For more info on Prepaid plans and service, view our Prepaid FAQs. until the device powers on. You can also activate your device online.
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