How to add shared mailbox in outlook mac

Microsoft Outlook features the ability to open shared mailboxes in addition to your own personal email mailbox. This is often used by departments that utilize a shared departmental mailbox in which access is shared among the team. If you need to open an shared mailbox in Outlook, proceed with the steps below.

Table of Contents Show

Instructions
Related guides and other info:
How do I add a shared mailbox on my Mac?
How do I add a delegated mailbox in Outlook for Mac?

How-to

Note: Permission must be granted to the shared mailbox before a staff member can access the contents of a mailbox.

Shared mailboxes allow a group of users to view and send email, and share a calendar from a common mailbox.

This guide demonstrates how to open an existing shared mailbox within Outlook 2016 for Mac.

This guide is aimed at...

Staff

Instructions

1. From the top menu, select Tools. Select Accounts…

Fig 1. Location of the Tools and Accounts options
View a larger version

2. The Accounts window will be displayed. Select the Advanced… button.

Fig 2. Location of the Advanced button
View a larger version

3. Click on the Delegates tab. Beneath the people I am a delegate for section, select on the plus (+) button.

Fig 3. Location of the Delegates tab
View a larger version

4. Enter the shared mailbox name or email address within the provided search field and select the correct result. Select Add.

Fig 4. Choose a Person search prompt
View a larger version

5. You may be provided with an auto-discover prompt requesting that you allow the remote server to configure settings within Outlook. Select Allow.

Fig 5. Auto-discover server prompt
View a larger version

5. The shared mailbox account should now be added to the People I am a delegate for list. Select OK.

6. Your shared mailbox should now be added to your folder list on the left-hand side of your Outlook client. You have now successfully added your shared mailbox.

Fig 6. Shared Mailbox successfully added
View a larger version

About shared mailboxes

Feedback

We are continually improving our website. Please provide any feedback using the feedback form.

Please note: This form is only to provide feedback. If you require IT support please contact the IT Services Help desk. We can only respond to UCL email addresses.

When you use any of these methods, the shared mailbox account is added as an option in the From field when you compose emails. This lets you select the account in the From field regardless of whether you have permissions to send from this account. If you do not have "Send As" or "Send On Behalf of" permissions for the account, email from the account will not be sent.

Outlook for Mac does not support Auto-mapping of shared mailboxes.

A folder is shared with you

If another user has shared an inbox, primary calendar folder, or primary contact folder with you, use this method to open the user's folder.

To open the shared folder:

On the File menu, click Open.
Click Other User's Folder.

You have full access permissions to a shared mailbox

Use this method if you are a delegate for another user's mailbox or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.

How do I add a shared mailbox on my Mac?

To open the shared mailbox:.

In the Tools menu, choose Accounts, and select the account that has access to the mailbox..

Select Delegation and Sharing..

Choose Shared With Me tab..

Choose + to add a shared or delegated mailbox..

How do I add a delegated mailbox in Outlook for Mac?

Add a delegate On the Tools menu, click Accounts. Click the account that you want to add a delegate to, click Advanced, and then click Delegates. Type the name of the person that you want to add as a delegate. Click the delegate's name in the search results list, and then click Add.

add shared mailbox outlook mac