Storkcraft portofino 4 in 1 convertible crib and changer assembly instructions

Help, Contact Information, and FAQs

Here for you, every step of the way.

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Ways to get in touch — we’re here to help.

Looking for information regarding a particular product? Start your search below. Or, get in touch with our Customer Care team.

Storkcraft®1-877-274-0277Hours of Operation: M-F, 7am-4pm (Pacific Standard Time)

USA Head Office Address:Stork Craft Manufacturing (USA) Inc.3993 Howard Hughes Parkway, Suite 250Las Vegas, NV 89169USA

Canada Head Office Address:Stork Craft Manufacturing Inc.12033 Riverside Way, Suite 200Richmond, BC V6W 1K6Canada

Return Policy

Damaged & Defective Items

For items that have been damaged in transit or have been deemed by our Customer Care team as having a manufacturing defect, you may be eligible to receive a free replacement part or full refund for your order. Please reach out to the Storkcraft® Customer Care department within 30 days of the order's shipment date. After 30 days, we will no longer accept returns.

General Returns (i.e. Change of Mind)

For items that are being returned for reasons other than damage (i.e. "change of mind"), Storkcraft® will provide you with a return shipping label and cover the cost of return shipping. However, please note that you will be subject to a restocking fee amounting to 25% of the original purchase price. If the product packaging has not been opened, you will only be subject to a restocking fee of 15% of the original purchase price. All shipping charges on your original order are non-refundable. After 30 days, we regret that we are no longer able to accept returns.

Mattresses and Changing Pads

Due to Storkcraft's® commitment to keeping families safe, we are unable to accept returns on items such as mattresses and changing pads. This is for sanitary reasons, and for keeping all Storkcraft® customers safe. In the case of an issue with your mattress or changing pad, please contact our Customer Care team.

Refunds

In the case of a refund, please allow for up to 15 business days for the refunded amount to appear on your original method of payment. Due to your card's billing cycle, please note that this refund could take longer than expected.

Exchanges

We are not able to offer exchanges online. In the case of exchanging an item, we recommend returning your order and placing a new order online. Please contact our Customer Care team within 30 days of the day your order was shipped to begin this process, and be prepared to provide our Customer Care team with your Order Number. After 30 days, we will no longer accept returns.

Order Cancellations

Submitted your order before you were ready? We’ll do our best to help. During Storkcaft® Customer Care hours only, you have up to 15 minutes from the time you submitted your order to cancel it by calling us at 1-877-274-0277 or by live chatting with us.

FAQs — Warranty

Is my product covered under warranty?

Your product is covered for 1 year warranty from the date of purchase (except for mattresses, which are covered for 6 year warranty from the date of purchase). This warranty is for the original purchaser of the product and is not-transferable.

What does our warranty cover?

The warranty covers manufacture defects in the materials and/or workmanship under normal use of the product.

What does our warranty not cover?

Second-hand items, normal “wear and tear”, abuse or misuse or product neglect, commercial use, accidental damage or damage from natural forces.

How do I claim for service under warranty?

Contact our Customer Care team through one of the channels at the top of the page.

What information do I need to provide when making a claim?

Our Customer Care team will require the following information

• Information from the white sticker attached to the product, containing model number, manufacturing date and country of manufacture

• A copy of your receipt of purchase

FAQs — General

Do Storkcraft’s® colors match well with other brands?

The best color match would be with other Storkcraft products. We cannot be certain if our colors match well with other brands. There may be variations based on color lots used with each production run.

I have purchased several Storkcraft® items for a bedroom set. Can I expect all of the colors of the pieces to match perfectly?

Not necessarily. There are several variables involved: country of manufacture, type of wood available/used, and painting process. Depending on the country of manufacture, or even wood availability in the same country at different times, the same type of wood may not be used for every manufacturing run of an item. The same painting process may be used on two different types of woods, yet the wood may take the paint differently. Even within one tree, certain sections may react slightly differently to the painting process. This is just the nature of wood. So, while the color will always be very close, there may be slight variations between items, or even within different parts of the same item. Part of the beauty and uniqueness of Storkcraft furniture are these natural variations that indicate real wood fabrication.

Do cribs and bunk beds come with mattresses?

Mattresses are available as a separate purchase, they do not come as an included item with cribs, toddler or bunk bed systems unless stated otherwise.

Are your products made with wood or particle board?

All Storkcraft® products may be made from a combination of solid wood, veneers, composite and other wood products.

Where can I find my assembly instructions?

Assembly Instructions may be glued to the bottom of the crib mattress support, attached to the outside of product, or loose in the box. If you can’t find them there, please check your product’s page on our website or contact our Customer Care department.

Assembly Instructions may be found inside the box the product arrives in. If you can’t locate them, please either look on product page or Assembly Instructions  or contact our customer care department by the email .

Can I purchase your products directly from your website?

A wide variety of Storkcraft®, Graco, Thomasville Kids, and Motherly products are available for purchase from the Storkcraft® website. At this time, the Shop portion of the Storkcraft® website is only accessible to customers living in the mainland United States of America (USA). At this time, we do not service customers from Alaska, Hawaii, Puerto Rico, the US Virgin Island, Armed Forces and Air Force bases, or any outlying islands or US territories. In addition, we do not service customers from Canada at this time. For customers outside of the mainland USA, please visit our trusted network of retail partners. By viewing the product you wish to purchase, you will be able to see which of our trusted retail partners currently stocks and sells the item.

In addition, the Storkcraft® Shop currently does not currently sell bunk beds, captain’s beds, or products that are exclusive to specific retailers.

My product has a broken part. How can I get a replacement part?

If your product arrives damaged or has a missing part, please contact Storkcraft® customer care directly either by email, phone or online. They will be happy to give advice on next steps.

FAQs — Cribs

What if my baby chews on the crib?

Our cribs are finished with non-toxic product. Unfortunately chewing is not something that we can control, however we do recommend that if this does start to happen you can purchase crib protectors on our retailers’ websites.

What if my baby gets stuck between the slats?

Our cribs are made in accordance with the current safety standards and gaps between the slats are mandatory width apart. This would not be part of a recall. If you have any questions regarding these standards, please refer to the CPSC on our website.

Does Storkcraft® sell full-size conversion kits to convert cribs into full-size beds

We sell the full-size bed conversion kits or bed frame kits for selected items/brands. It would be advisable to check with our customer care department to confirm this is correct for your product. Shipping costs would apply if ordered through Storkcraft®.

Is my crib part of the recall?

The 2009 recall involves Storkcraft® drop-side cribs and Storkcraft® drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.

The recall includes Storkcraft® cribs with manufacturing and distribution dates between January 1993 and October 2009. This recall also includes Storkcraft cribs with the Fisher-Price logo that have manufacturing dates between October 1997 and December 2004.

What size mattress should I buy for my crib?

The mattress size should be at least 27.25 inches wide x 51.625 inches long, and should not exceed more than 6 inches thick. The mattress should be of such length and width that the gap between the mattress and the sides of the crib is not more than 1-3/16 inches when the mattress is pushed into the corner of the crib. This is for safety reasons, ensuring no gaps.

Can I paint my crib?

We do not recommend painting any of our cribs, but if you wish to do so then you should only use non-toxic paint, which has no lead in it.

Please note that any modification to your crib may invalidate your warranty, so please read the warranty coverage shown on your assembly instructions.

Is a full-size crib conversion kit necessary in order to convert my crib into a daybed or toddler bed?

No, a conversion kit is not necessary. Everything needed to convert your crib into a daybed or toddler bed should have come with the crib. Please refer to your assembly instructions for your particular model on guidelines for conversion, or contact our customer care department.

Do your cribs come with toddler rails?

No, toddler safety rails are not included for our convertible cribs. These can be purchased through any retailer recommended on our website.

For your “crib & changer” models, can the changing table be detached from the crib?

Please refer to your assembly instructions regarding the detachment of changing tables from your crib. This is particular to your model and brand.

What are the weight limits for the daybed and toddler bed stages?

Toddler and day beds are intended for use by a child not less than 15 months old who weighs no more that 50 pounds (27.7 kg). This does not include the mattress weight.

How many pounds will this crib hold?

The limiting factor for using the crib is as a general guide of 50 pounds, however it is more the child size and ability that is a factor. The maximum height given by the standard to use a crib is 35 inches tall. Once a child is able to climb out of the crib, it may be time to move them into a toddler bed.

Should I use a crib that was given to me by a friend or a relative?

If the crib is brand new as a gift, ensure you have all the original purchase details from the person who gifted the product to you in case of warranty issues. These will be needed to provide service. If second hand, you may use the crib if you are confident that the party giving it to you purchased it new from one of our recognized retailers, you know how it was used and stored, and whether it meets all current safety standards. These can be found on our website, under resources and safety. If you cannot confidently answer the aforementioned criteria, then we recommend that you do not use a second hand crib.

FAQs — Chests, Dressers and Changing Tables

Can I use the top of the dresser as a changing table?

We do not recommend using the top of our dressers for changing. We recommend a stand-alone changing table for safety purposes.

What is the weight limit for your changing tables?

30 Pounds.

FAQs — Gliders & Ottomans

Can the glider cushions be cleaned?

The cushions for the glider are “spot cleanable” with a damp cloth and a fabric cleaner can be used for tougher marks or stains. Cushions should NOT be washed in the washing machine.

Are glider cushions removable?

Not all cushions are removable, please refer to your assembly instructions for your particular model, or contact our Customer Care department.

Do your gliders lock or recline?

No, the gliders do not have a locking position or recline.

How much weight can your gliders hold?

Storkcraft gliders are tested for a static load test of 300 pounds, meaning a person just sitting in the glider. For impact of 225 pounds, which is a person dropping into the seat.

FAQs — Youth Beds (Toddler Beds, Bunk Beds & Captain’s Beds)

Can the bunk bed ladder be affixed to the other side?

No, ladders are specifically placed in the space directed on your assembly instructions. They are placed so that they don’t interfere with the safety guard rail on the top bunk.

Can your bunk beds be split into two individual beds?

Yes, our current models can be separated into two twin beds when your children get older. You do not need to purchase any separate hardware or parts.

Can I only use the top bunk, and leave the bottom bunk empty?

The top bunk can be used without the bottom bunk being occupied, however the bottom bunk must be assembled correctly as per the assembly instructions, due to safety reasons.

What is the weight limit of your youth beds?

The weight limit is 225 pounds per bed including mattress.

FAQs — Minimum Advertised Price (MAP) Policy

As a retailer, where can I access the latest version of your MAP policy?

Please click on the link below to access our most updated MAP policy.