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Got a question? Our virtual assistant, Royce, has answers!Whether you have a question about your account, want to transfer money, or simply want to check your balances, UCU's virtual assistant, Royce, can help you with all this and more! Learn more  Member BenefitsIt pays to be a member of University Credit Union. Earn more for the banking you already do! Learn more Online & Mobile BankingConvenient services designed to help save you time and make managing your finances simple. Learn More Ask the CEOAt UCU, we’re here to serve your financial needs with unparalleled value and personal service. Submit a question Show your university pride.UCU is excited to announce official credit and debit cards for our university partners. Our cards are designed with you in mind, featuring iconic imagery and athletic logos. Learn more MEMBER TESTIMONIAL"My experience with UCU and the staff was nothing short of outstanding from start to finish. An absolute testament to the values that UCLA and UCU share." - Vince S. We can't wait to hear from you!
Please fill out this form to be contacted by a University Credit Union member service specialist. Required fields are marked with a *. How can we help you? (Please do not include account/Social Security numbers or other sensitive information.): Yes, please email me about news and promotions from University Credit Union: Hours of OperationWestwood Advisory Center UCLA Advisory Center Dublin Advisory Center Saint Mary's Advisory Center Studio City Advisory Center Or choose another convenient way to reach us...PhoneCentral Intelligence Advisory Center Hours Monday - Friday: 7:00 a.m. to 5:00 p.m.
Get free, 24-hour access to your accounts with Online or Mobile Banking. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity. If you prefer to speak over the phone, our virtual assistant Royce is available 24/7 to help check balances, send money, and answer basic questions about UCU products and services. ChatUse Royce, our virtual assistant, on ucu.org or over the phone. Here are just some of the things Royce can help with:
UCU Live! Video BankingTo contact one of our member service representatives, click on the UCU Live! Video Chat icon on the right-hand side of your screen, or you can download the app from the Apple Store® or Google Play™. Video Banking Hours
(Please do not include account/Social Security numbers or other sensitive information in your email.)
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Important NumbersBill Pay Contact Bill Pay’s Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to Online Banking to access Bill Pay. Mastercard® Contacts
Ask the CEO
At UCU, we’re here to serve your financial needs with unparalleled value and personal service.Do you have a question or a comment for our CEO, David L. Tuyo? He can’t wait to answer them! Please fill out the form below to submit your inquiry. Best method to reach you: Please type your question or comment for CEO David L. Tuyo below (Please do not include account/Social Security numbers or other sensitive information.): Verify you're not a robot: Members have also saved money with:RelevantResources.Member Testimonial"After my car was totaled a week ago I was extremely surprised to find I could get a new car for almost the same price. Now I have a new car almost 1 week after losing my old car and I couldn't be happier!" - Shayla Y. What is the new name for University Federal Credit Union?After months of anticipation, we're proud to finally announce our new name. University Federal Credit Union is now UFirst Credit Union, a name that matches the most important part of our promise to you– putting you first, no matter what.
Can I use Zelle with University Federal Credit Union?Log into the UFirst Credit Union app. Select "Send Money with Zelle®". Enroll your U.S. mobile number or email address. You're ready to start sending and receiving money with Zelle®.
What credit score does UFCU use?UFCU uses the Fair, Isaac & Co. (FICO) score.
How do I dispute a charge in UFCU?To report debit card disputes or fraud, call (833) 719-0362 and enter your card number and expiration date after the prompt. We are here to help, 24/7 every day of the year.
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