West elm return policy after 30 days

So a decorator recommended we get some West Elm furniture. It was on sale, but not a final sale. Three days after we order, my wife sees they're having a one-day sale. Total comes to half of what we paid. We call about a price adjustment, which is against their policy. But since none of it was final sale, it makes mathematical sense to order the same thing, return the previous order, and eat the shipping.

Am I missing anything? Has anyone had a similar experience?

At West Elm, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Please contact us right away with any concerns about defective or damaged merchandise. If we shipped the wrong product or your order is damaged in transit, please contact us within 7 days. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

INELIGIBLE ITEMS

The following items are not eligible for returns or exchanges, unless defective:

• Monogrammed items
• Mattresses
• Gift Cards
• Made to Order or other customized items, including custom rugs and furniture
• Final sale items (with prices ending in $.X7 or $.X9)
• Items damaged through normal wear and tear

WAYS TO RETURN

• Return by Post - Start the process through your account profile. If you checked out as a guest, please contact Customer Care.
  
• Returns by Phone - Please contact our Customer Care team toll free at 1 855-860-1082, 8am - 9pm 7 days a week, to initiate a return. Note that the return process for all furniture items must be started by calling Customer Care.

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

• Original paper or gift receipt
• Electronic receipt
• Original packing slip (with order number visible)
• Order number

REFUNDS

• Original Receipt for In-Store Purchases - Returns with the original receipt will be refunded in the original form of payment.
• Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
• Delivery Fees - Delivery fees are non-refundable.
• Cash & Cheque Refunds - Refunds over $100 (other than those refunded in the form of a Merchandise Credit) will be issued as a company cheque and mailed to you (may take 14 business days).
• Over $10,000 - If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you in subsequent days.
• Purchases are not eligible for price adjustments.

RETURN SHIPPING FEE

• Stores – You can easily return most items to your local West Elm location.
• Return by Phone – You can contact our Customer Care team to process your return. 
  • If a return is due to damage or an error on our part, a return shipping label will be provided at no cost to you.
  • If a return is due to other reasons, and is returned using our provided shipping label, we'll deduct the cost of return shipping from your refund. 
    • Small Parcel Returns are charged at $15 per order. These are small items which are shipped together within a single box under one return shipping label. 
    • Large Parcel Returns are charged at $40 per order. These items are shipped individually in it's own dedicated box.

West Elm provides returns within 30 days of your purchase. Mattress returns are processed online. You may be subject to a shipping fee for returns, ranging from $6.50- $13.25. Once a return is complete, your refund is processed back to the original method of payment. West Elm is top furniture brand with physical locations nation-wide. Visit West Elm in-store or online to find your next mattress, today!

West Elm return policy

Eligible West Elm items are able to be returned within 30 days of receipt. If you received the item from a wedding registry, you'll have 90 days from the date of the event or purchase (whichever is later) to return it.

Items that aren't eligible for return are:

• Final sale items (with prices ending in $.97 or $.99)

• Monogrammed items

• Made-to-Order (MTO) items

• Robin mattresses and foundations

• Gift cards

• Items damaged through normal wear and tear

Can I return online purchases to a store?

You're able to return most non-furniture items to your local West Elm store for free. West Elm Outlet items are only able to be returned to a West Elm Outlet.

Mattresses and other furniture items are returned through an online process. West Elm offers an online form that asks you questions about your order and provides you with a shipping label.

Once you have a shipping label, pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit. Depending on the reason for return, you may be responsible for return shipping costs ($6.50 for small packages and $13.25 for large items).

How long does a refund take?

West Elm doesn't mention a specific amount of time it takes for refunds to be processed. However, the industry standard is 7-10 business days. Reach out to West Elm's customer support for an exact amount of time.

If you return your item with an original receipt, the refund will be processed back to the original method of payment. Returns made with a gift receipt will be refunded in store merchandise credit.

Is my entire purchase price refunded?

The entire purchase price of the mattress or other West Elm items is returned in full. However, the fee you paid for delivery and White Glove Service cannot be refunded.

How To Choose The Right Mattress

First off, if your current mattress is 7-10 years old and you're experiencing more body aches and pains, it's time to buy a new mattress. Getting a good night's sleep is essential in maintaining a healthy body and mind. Choosing the right mattress doesn't have to be a hassle, follow these guidelines to find the right one for you!

• Choose a mattress based on your individual needs. If you're looking for plushier support that adapts to your body's shape, a memory foam mattress is the best choice. If you want a more firm, traditional, feel an innerspring mattress is what you want. For the best of both worlds, get a hybrid mattress.

• Get proper lumbar support. The majority of your body weight is positioned in what is called the "center third" of the mattress. Find a mattress that has excellent lumbar support as it prevents and alleviates pain in the back and hips. If you're looking for extra support, Saatva's unique lumbar zone technology might be the best fit.

• Find a mattress with a long in-home trial. You want to be able to test your mattress over an extended period of time to really make sure this is the right one for you. Look for a company that offers a risk-free in-home sleep trial. Nectar offers a 365-day trial. IDLE Sleep offers a full 18-month trial (the longest in the industry).

For more helpful tips, read our short, well-researched 10 Best Mattresses of 2022, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Where can I find a great, affordable mattress (in 2022)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

1. Saatva Classic - fantastic for all sleep positions, and is rated our Best Mattress of 2022.
2. Idle Sleep - great for responsive pressure relief.
3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2022, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Upon purchase, West Elm offers a 30 day return policy. Returns of mattresses are processed online. Shipping fees may apply to returns, ranging from $6.50 to $13.25. A refund will be issued back to your original method of payment once your return has been processed. With physical locations across the country, West Elm is a top furniture brand. Get your next mattress at West Elm, online or in-store!

West Elm Return Policy

You can return eligible West Elm items within 30 days of receiving them. Returns are allowed 90 days from the event or purchase date (whichever is later) if you received the item from a wedding registry.

The following items are not eligible for return:

• Items on final sale (with prices ending in $.97 or $.99)
• Items that can be monogrammed
• Items produced to order (MTO)
• Mattresses and foundations from Robin
• Gift cards
• Damaged items caused by normal wear and tear.

Can I Return Online Purchases To A Store?

The majority of non-furniture items can be returned to your local West Elm store for free. It is only possible to return West Elm Outlet items to a West Elm Outlet.

Furniture items, such as mattresses, can be returned online. In West Elm's online form, you can provide information about your order and create a shipping label.

As soon as you have a shipping label, pack your item(s) in the original manufacturer's box, using enough packing to prevent damage during shipping. For small packages and large items, return shipping costs may be your responsibility ($6.50 for small packages and $13.25 for large items).

How Long Does A Refund Take?

West Elm doesn't mention a specific amount of time it takes for refunds to be processed. However, the industry standard is 7-10 business days. Reach out to West Elm's customer support for an exact amount of time.

If you return your item with an original receipt, the refund will be processed back to the original method of payment. Returns made with a gift receipt will be refunded in store merchandise credit.

Is My Entire Purchase Price Refunded?

The entire purchase price of the mattress or other West Elm items is returned in full. However, the fee you paid for delivery and White Glove Service cannot be refunded.

How To Choose The Right Mattress

You should buy a new mattress if your current mattress is 7-10 years old and you're experiencing more body aches and pains. Maintaining a healthy body and mind requires a good night's sleep. Follow these guidelines to find the right mattress for you, and you won't have to spend a lot of time searching!

• Consider your specific needs when selecting a mattress. Memory foam mattresses are ideal if you're looking for plushier support that adapts to your body shape. An innerspring mattress will give you a more traditional, firm feel. A hybrid mattress offers the best of both worlds.
• Ensure that you have proper lumbar support. Approximately one third of your body weight lies in the "center third" of the mattress. Choose a mattress that has excellent lumbar support to prevent and alleviate back and hip pain. The Saatva's lumbar zone technology is perfect choice if you require extra support.
• Choose a mattress that comes with a long in-home trial period. In order to really decide whether this is the right mattress for you, you should be able to test it over an extended period of time. Find a company that provides a risk-free sleep trial. Saatva offers a 365-day trial.

Where Can I Find A Great, Affordable Mattress (In 2022)?

Here are our top 3 mattresses of 2022!

1. Saatva - this mattress is ideal for all sleep positions and has been rated as our Best Mattress of 2022.
2. Puffy - affordable, cooling mattresses. Extremely comfortable!
3. Winkbeds - best back relief mattresses. Great policies.

Can I return something to West Elm after 30 days?

Can you exchange items after 30 days?

How long is West Elm warranty?

Does West Elm have free returns?