Comments from users on business pages on social media are critical and say a lot about brand perception. Unfortunately (or fortunately), no one is immune to negative comments and feedback on your posts. In this article, we’ll take a closer look at what to do about negative comments on Facebook and what happens if you decide to hide them. Show Social Media News in a NutshellGet the latest social media news, insights, and marketing tips in your inbox once a week. There is no correct recipe on whether you should hide or keep negative comments. Although, some teams create corporate guidelines on how to handle specific cases that require a thoughtful and considerate response. In general, the final decision will vary from case to case. Some social media marketers believe that hiding negative comments create an illusion of a perfect brand reputation without a single complaint or spam. Others believe that negative comments are inevitable and don’t hurt the company’s bottom line. So, regardless of the number of complaints, they continue to operate as usual without even addressing the issues. The final decision depends on the overall company branding and its identity. However, removing comments that cause ethnic disputes, offend others, create conflicts, etc — is a good practice. Although on social media it is common for people to start arguing with each other, it is important to navigate those conversations to avoid being associated with either part of the conflict unrelated to your business. Here is a shortlist of negative comments that should be hidden:
Related article: How to unhide a post on Facebook? Here are all the answers Communication is key. Angry and disappointed customers expect sympathy and understanding, even if you can’t solve the problem immediately. You can use an Imago Technique to deal with negative comments like a pro:
One more tip: Don’tleave the negative reviews unanswered for too long. Catch the negative comment as soon as you can before it attracts attention. You can hide negative comments in three steps: 1. Find the comment that you need to hide; 2. Click on three dots next to the comment to see options; 3. Click on “Hide comment”. The above-described method works for small social media teams. However, if you are looking for a solution to streamline the process across all colleagues and establish collaborative workflows, the Sociality.io Engage module allows users to hide comments on Facebook inside one central hub. Sociality.io Engage module is a unified inbox that allows social media marketing teams to build effective and scalable workflows to engage with social audiences. Oversee all conversation logs, assignment times, first reply times, and closing times, on top of the entire history of all actions your team has taken to help social media audiences. On top of that, you can set up alerts. If you need to stay alert about specific keywords, Sociality.io will send you emails to let you know. When you hide a comment, it remains visible to the commenter and their friends. For any other person, the comment will be no longer visible. You can view hidden comments as blurred ones, with three options banning users, unhiding comments, and sending messages. No, Facebook does not notify the commenter whose comment you hid away. However, the user can check it from another account and discover that their comment has been hidden. Hiding comments is the best solution only to hateful speech, spam, and trolls. In other cases, it’s better to address negative comments to eliminate blind spots in your business and gain your customers’ trust. In both ways, you can count on Sociality.io – our platform will facilitate your efforts to win over social media platforms.
Aikokul Ibraeva Aikokul is an experienced and direct-to-the-point social media marketing copywriter ✨ Shares her experience and explains everything by simple steps to newbies and experienced marketers. What happens when I hide a comment on someone else's post?Hiding the Facebook comment will keep it hidden from everyone except that person and their friends. They won't know that the comment is hidden, so you can avoid potential fallout. Deleting the Facebook comment will erase it; no one will be able to see it.
Can I hide a comment on someone elses post?Find the comment that you want to hide. Click on the three dots on the comment's right-hand side. The available options will pop up and you'll be able to either hide the comment or delete it.
Do people see this comment has been hidden?After You Hide Comments
When you hide comments, the people who make those comments will not notice that you have hidden their comments. You and other people who follow your page will not see the comments, but the people who make those comments will still see them.
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