UMB Mobile Deposit for business is the simple and secure way to deposit your business's checks anywhere your mobile phone has a wireless or wifi signal. When you are ready to get started, you will see a brief tutorial explaining how to use the app. After viewing the tutorial, you will be ready to begin depositing your business's checks safely and securely, without having to visit a UMB branch. Be sure to check out additional UMB applications in the App Store for more ways to simplify your UMB banking experience! Show Your bank account information is just a touch away with phone banking, our 24-hour account access system. You can check your account balances or loan information, and transfer funds between accounts or order checks. In the Kansas City metro area, call 816.860.4862. In other areas, call 800.860.4862. If you have questions, you can press “0” and be transferred to our customer service line. In the event of long hold times, please use our call back feature and we will save your place in line and call you back. Answers to common questions about Optum Financial solutions, eligible expenses, tax information, contribution limits, and more. Consumer-Directed Health Care QuestionsHealth Savings Account (HSA) QuestionsHealth Care Flexible Spending Account (FSA) QuestionsDependent Care FSA QuestionsHealth Reimbursement Arrangement (HRA) QuestionsCOBRA QuestionsLog In FAQsHow to register for the first timeWhen you sign in to Optum Financial for the first time, you will see a HealthSafe ID registration page. Simply follow the easy on-screen prompts to create a new HealthSafe ID username and password. You will need to input the following information:
You will also be asked to verify your identity by one of the following methods:
If your account comes with a payment card, you will also need your payment card number the first time you sign in, so be sure to have it handy. I am having issues registering/logging in
How to recover my username and/or passwordPlease follow the below steps to retrieve your username and password (if you do not have the correct username you will not be able to receive a temporary password, so you should complete username help first):
To reset your password:
The temporary password you receive will be case sensitive, containing a mix of uppercase and lowercase letters, as well as numbers. It will only be valid for a short period of time.
Account FAQsFor accounts with payment cards
How do I file for reimbursement
How do I get my tax formsPlease follow the below steps to retrieve your HSA's tax forms.
How do I update my personal information on my accountAddress Direct Deposit Email Notification settings Eligible expense ListThis list can be located on our website at https://www.connectyourcare.com/tools/eligible-expenses/ How can I order a new payment cardYou can order a new card when you log into your Optum Financial account. To order a new card, Click on the green MY PAYMENT CARD. Below the GENERAL INFORMATION section there are two hyperlinks. If you just need another card, click on Replace Card. If you do not know where the card is located, click on Report Card Missing. Account Claim FAQsFiling a claim for reimbursementPlease follow the below steps to submit a claim through one of our options. Online/App/Fax/Mail. How to Submit a Claim Through the Portal
How to Submit a Claim on the Mobile App
How to Submit a Claim through Fax or Mail
I received an email stating documentation is needed for a claimThe IRS requires documentation when using tax-free money. There are specific documentation guidelines for account transactions - even those made using a payment card. We make every effort to automatically approve charges. However, some charges cannot be approved automatically and require additional documentation. Supporting documentation would include an Explanation of Benefits (EOB) from the insurance company. *An EOB in "processing" status indicates that the insurance company is still processing the claim. EOBs that are in processing status are not considered acceptable documentation for substantiation purposes. EOBs that are pending claim payment are acceptable. OR An Itemized Receipt including the following:
*An itemized receipt will not be acceptable for substantiation if it references an amount due from insurance, an insurance estimate, or any reference to pending insurance payments. Also, proof of payment without service details, like cash register slips, credit card receipts and other non-itemized statements, don't provide all the required details. How to check the status of my claimTo check on the status of a claim,
What does my claims status mean: "Manual Claim"?
What does my claims status mean: "Payment Card Transaction"?
What does my claims status mean: "Health Plan Claim"?
Why do I have to submit documentation?
Do I need to keep my receipts for my eligible expenses?
Acceptable DocumentationMedical, Vision and RxSupporting documentation for a Medical, Vision or Rx expense would include an Explanation of Benefits (EOB) from the insurance company. *An EOB in "processing" status indicates that the insurance company is still processing the claim. EOBs that are in processing status are not considered acceptable documentation for substantiation purposes. EOBs that are pending claim payment are acceptable. OR An Itemized Receipt including the following:
*An itemized receipt will not be acceptable for substantiation if it references an amount due from insurance, an insurance estimate, or any reference to pending insurance payments. DentalExplanation of Benefits is always the best documentation for dental claims. Dental expenses are a tier 2 expense which means that they estimate what insurance will pay, but at times these amounts don't match, so we cannot pay out on a receipt that is not showing what insurance paid of that expense. What that means for you is the receipt you get on the day of the visit is not sufficient and will be an estimation (either not showing the insurance payment or stating “pending insurance”). We need one of the following two items to be able to pay out for dental services: either the finalized statement from your dentist after insurance pays that specifically shows what insurance payments there were toward those services, OR the explanation of benefits (EOB) you get from your dental insurance company that shows your patient responsibility which you can often get online at your dental insurance website. Supporting documentation would include an Explanation of Benefits (EOB) from the insurance company. *An EOB in "processing" status indicates that the insurance company is still processing the claim. EOBs that are in processing status are not considered acceptable documentation for substantiation purposes. EOBs that are pending claim payment are acceptable. OR An Itemized Receipt including the following:
*An itemized receipt will not be acceptable for substantiation if it references an amount due from insurance, an insurance estimate, or any reference to pending insurance payments. Dependent CareIf you have a Dependent Care Flexible Spending Account, you can use these funds to pay for dependent expenses such as daycare and preschool. More information can be found by visiting https://www.connectyourcare.com/dcap-dependent-care-assistance-program/ Transportation/ParkingIf your employer offers this benefit, you can have pre-tax money pulled from your payroll to pay for transit and parking expenses. You can easily place an order for a product by logging into your online account by clicking “Commuter Benefits.” More information can be found by visiting https://www.connectyourcare.com/tools/commuter-benefits-eligible-expenses/ Who is UMB Bank affiliated with?UMB Bank, n.a., a subsidiary of UMB Financial Corporation, provides comprehensive banking solutions through 95 banking centers in eight states—Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas.
Is UMB Bank the same as US bank?U.S. Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of U.S. Bank. Their current market cap is $83.89B. UMB Banks's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of UMB Banks.
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U.S. Bank vs UMB Banks.. Is UMB Bank the same as Fidelity?Terms and Conditions Keep this for your records. By signing the form, you: • Direct Fidelity and the processing bank (UMB Bank, NA, which is not affiliated with Fidelity) to act on all instructions pursuant to this form, and to honor any checks that appear to be properly executed and pre- sented.
What financial institution is UMB?UMB Financial Corporation is an American financial services holding company founded in 1913 as City Center Bank and based in Kansas City, Missouri.
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UMB Financial Corporation.. |