Before you begin troubleshooting the tv, it is always a good idea to restart all of your equipment (even if other devices are working fine). Note: The basic trouble shooting steps main purpose is to determine if the TV has an issue.
If Basic Troubleshooting steps did not solve your issue, follow the troubleshooting in the advanced section. NOTE: If all other devices are connecting to the WIFI and not the TV.
Press the Smart button on your remote. Then press the Settings button near the top right of the screen. Locate the Network menu, and click to open it. If you would like your TV to have a certain name on the network, change the contents of the TV Name box. Click on Wi-Fi Connection. Choose your Wi-Fi network from the list. Note: If your network does not appear in the list, you may need to reduce the distance between the router and the TV. Type in your Wi-Fi password (Wi-Fi passwords are case-sensative). You may find it helpful to see the password as you type it. Click Show Password to enable this option. Click Connect and you're done! If something goes wrong, use the Troubleshooting section. Previous Next
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