Aetna medicare advantage plan customer service phone number

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Medicare Helpline & Website — Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or ${tty}: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website.

Social Security Administration — For questions about Medicare eligibility, Social Security retirement benefits or help paying for prescription drugs.
Call 1-800-772-1213 or ${tty}: 1-800-325-0778, Monday to Friday, 8 AM to 7 PM or visit the Social Security website.

Aetna medicare advantage plan customer service phone number

Aetna medicare advantage plan customer service phone number
Members

Customer Service

  • American Continental Insurance Company (all products)
  • Continental Life Insurance Company of Brentwood, Tennessee (all products)
  • Aetna Health and Life Insurance Company (Medicare Supplement)
  • Aetna Health Insurance Company (Medicare Supplement)

  • 1-800-264-4000
  • Hours: Monday through Friday, 7 AM to 7 PM CT

  • Aetna Life Insurance Company (Medicare Supplement)

  • 1-888-624-6290
  • Hours: Monday through Friday, 7 AM to 7 PM CT

  • Genworth Life Insurance Company (Medicare Supplement)
  • Genworth Life and Annuity Insurance Company (Medicare Supplement)

  • 1-877-825-9337
  • Hours: Monday through Friday, 7 AM to 7 PM CT

Website Technical Support

  • www.aetnaseniorproducts.com
  • For technical assistance (including registering your username and password)

  • 1-800-587-5139
  • Hours: Monday through Friday, 8 AM to 5 PM CT

Claims

  • Medicare Supplement Claims

  • 1-800-587-5139
  • Hours: Monday through Friday, 7 AM to 7 PM CT

Aetna medicare advantage plan customer service phone number
Agents

Aetna Senior Supplemental Insurance

1021 Reams Fleming Boulevard

Franklin, TN 37064

  • 1-866-272-6630
  • Hours: Monday through Friday, 8 AM to 5 PM CT
  •   Find a phone number

Aetna medicare advantage plan customer service phone number
Providers

If you’d like to mail your Medicare correspondence, please use this address:

Aetna Senior Supplemental Insurance

P.O. Box 14770

Lexington, KY 40512

  • 1-800-264-4000
  • Hours: Monday through Friday, 7 AM to 5 PM CT
  •   Claim Submission Guide

Aetna medicare advantage plan customer service phone number

Need technical assistance with website secure portal sign up?

 

  • 1-800-587-5139
  • Hours: Monday through Friday, 8 AM to 5 PM CT

Where to find us

Write us

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
USA

Call us

1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.

This is the phone number for the Corporate Contact Center. They do not have access to member accounts but they can provide Aetna Member Services contact information. For your convenience, we recommend that you add your Member Services number to your phone contacts.

If you are an Aetna member with questions about your coverage, please refer to our Member Services page for login information and additional ways to contact us.

See Aetna Member Services information

Reach us on Twitter

We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you - 24 hours a day, 7 days a week.

@Aetna

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What are the negatives of a Medicare Advantage plan?

The biggest disadvantage of Medicare Advantage plans is the closed provider networks, limiting your choice of which doctor or medical facility to use. Medicare Advantage costs are also largely based on how much medical care you need, making it more difficult to budget for health care costs.

Is Aetna Medicare Advantage available in Massachusetts?

Your Guide to Medicare The following Aetna Medicare plans offer Medicare Advantage Prescription Drug plan coverage to Massachusetts residents. Medicare Advantage plans are an alternative way to get your Original Medicare.

What is the highest rated Medicare Advantage plan?

The Best Medicare Advantage Provider by State Local plans can be high-quality and reasonably priced. Blue Cross Blue Shield, Humana and United Healthcare earn the highest rankings among the national carriers in many states. Overall, Aetna Medicare ranks the best in the most (23) states.

Why can't I log in to Aetna?

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