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Call Forward:
Are there any roaming charges for Voicemail? Roaming charges apply when:
What will I hear after doing a Call Return, i.e. after pressing [#]? You will hear a ringing tone. If the call is unsuccessful, there will be an announcement. When the call is terminated, the system will route you back to the Voicemail access menu. Can a Call Return be made before the deposited message has finished playing? Yes, you may press 0 at any time to go to the Call Return option. Press [#] when prompted. SettingsSubscribers’ ExperiencePIN codeSubscribers will be prompted with a tutorial to set the PIN code during the first 1381 retrieval (mandatory)Greeting settingSubscribers will be prompted with a tutorial to set the greeting during the first 1381 retrieval (not mandatory, will use the ‘standard greeting with number’ if not set)Language settingEnglish for Voicemail retrieval regardless of their previous setting in CMS. Subscribers can use the mailbox language option to change language. No, we will not be able to migrate your voice messages in old Voicemail system to new Voicemail system. However, we will provide you with an option to access your voice messages in old mailbox. Please note that new and saved messages will be kept in the old mailbox for 8 days from the day messages are deposited or saved as per Voicemail service settings. e.g. New Message deposited on 10 Dec will be kept till 17 Dec. Voicemail messages can be retrieved by calling 1381 (local) or 96801381 (overseas). An Outdial option will be made available for you in the Main Menu of Voicemail service to retrieve the messages in the old VMS mailbox. Steps for accessing messages in old Voicemail system: Please note that access to the old mailbox is temporary and will no longer be available after 25 Dec 2020. Cessation of Voicemail Plus
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