Providers are required to utilize self-service options such as Noridian Medicare Portal (NMP) and the Interactive Voice Response (IVR) system to retrieve claim status and beneficiary eligibility details such as. Customer Service Representatives (CSRs) will refer providers to these resources. Show
To fully comply with this requirement, Noridian requires providers to obtain the below information from self-service options, when available. Providers without access to NMP must coordinate with his/her employer to gain access. Beneficiaries must contact Medicare by calling 1-800-Medicare (1-800-633-4227). Access the below related information from this page:
Noridian Medicare PortalLogin/Register: https://www.noridianmedicareportal.com/ Visit the Portal Guide for additional resources including: Registration Guide, Inquiry Guide, and Education on Demand videos Inquiry Hours of Availability:
Password/Registration Support: User Security:
Interactive Voice Response (IVR)Visit the IVR Guide for more details. Phone: 855-609-9960 Hours:
Note: Eligibility related information provided at the time of an NMP and/or IVR inquiry is as correct and current as available; however, changes may occur daily as Medicare, the Social Security Administration, Health Maintenance Organizations, Home Health Agencies, inpatient facilities, etc. initiate updates to a patient's national file. Due to such ongoing changes, the PCC CSRs will no longer provide callers with an Inquiry ID as a form of NMP and/or IVR information validation for these situations. Provider Contact CenterBe prepared to have the following information ready:
Note: CSRs can assist with three (3) inquiries per call. Phone: 855-609-9960
Hours:
Telecommunications Device for the Deaf (TTY): 855-549-9874 TTY Hours:
User SecurityUser Security staff assist with:
Phone: 855-609-9960 Option 5 Hours:
PCC Assistance StructureNoridian uses a triage approach to manage provider inquiries in accordance with CMS Internet Only Manual (IOM), Publication 100-09, Medicare Contractor Beneficiary and Provider Communications Manual, Chapter 6, Sections 30.1, 30.5 and 30.5.1. The use of self-serve technology enables the PCC to more efficiently handle the increasing volume of provider calls by allowing providers access to certain information without direct personal assistance from contractor staff. View official instruction in CMS Change Request CR3376. Resources
If you are a Medicare Fee-for-Service (FFS) provider and you have any question about provider enrollment, such as:
Visit the Medicare Provider-Supplier Enrollment website on CMS.gov If you are a Medicare FFS provider and you have any other question, such as:
Contact your MAC -- You can find your MAC by visiting the Contractor Directory – Interactive Map on CMS.gov If you are a Medicare beneficiary and have a question about Medicare, such as:
Visit the Medicare website or call 1-800-Medicare If you have a question specifically related to the content of this Medicare Administrative Contractor (MAC) website that was not covered above:
How can I reach CMS?CMS Baltimore Headquarters Telephone Numbers. Toll-Free: 877-267-2323 (Employee directory available). Local: 410-786-3000.. TTY Toll-Free: 866-226-1819.. TTY Local: 410-786-0727.. What is the best Medicare helpline to call?1-800-MEDICARE (1-800-633-4227) can help. TTY users should call 1-877-486-2048.
How do I follow up on Medicare application Australia?You can send us a general enquiry about Medicare.. [email protected] (Australian Immunisation Register). [email protected] (Australian Organ Donor Register). [email protected] (Health Identifiers service). What is my Florida Medicare provider number?Provider contact center: Contact information -- Florida, Part B. |
How to contact medicare as a provider
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