How to get a refund in apple store

Q: Why wont Apple let me get a refund?

If you cant request a refund on reportaproblem.apple.com If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again. If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

You can request a refund for an Apple purchase using your iPhone, iPad, Mac, or any web browser, depending on the purchase.
App refunds can be requested anywhere, though refunds for media purchases must begin in a web browser.
After you submit your refund request, it might take a few days for Apple to approve it.

Like any online retailer, Apple grants refunds for purchases made at the App Store or through iTunes. You'll need to have a valid reason for the refund request, though — such as the order was placed by mistake — and if the request is granted, Apple will revoke your access to whatever you're requesting a refund for.

Table of Contents Show

How to get a refund from Apple on an iPhone or iPad
How to get a refund from Apple on a Mac
How to get a refund from Apple on the web
How do I get a refund from Apple Store?
Why won't Apple let me get a refund?
Will Apple give me a refund?

It's easy to request a refund on your iPhone, iPad, Mac or in a browser on a Windows computer, though it's not obvious where you need to begin the process.

How to get a refund from Apple on an iPhone or iPad

The process to request a refund on an app purchase is essentially the same whether you're using an iPhone, iPad, Mac, or Windows PC. Here are the details using your iPhone or iPad.

1. Start the App Store on your iPhone or iPad.

2. Tap your account icon at the top right.

Tap the account icon at the top right to start the refund process. Dave Johnson

3. On the Account page, tap Purchased, and if you are enrolled in the family plan, also tap My Purchases.

4. Find the item you want to get a refund for and then tap it.

5. Scroll to the bottom of the page and tap Report a Problem. You may need to log in with your Apple ID.

Tap the account icon at the top right to start the refund process. Dave Johnson

6. Under What can we help you with?, tap I'd like to… and then choose Request a refund.

7. Tap Tell us more… and choose the reason for the refund.

8. Tap Next and then complete the submission.

Choose to request a refund and indicate why you are eligible for the refund. Dave Johnson

It might take a few days for Apple to review your request and approve (or deny) the refund.

How to get a refund from Apple on a Mac

The process to request a refund for an app from Apple on your Mac is very similar to doing it on an iPhone or iPad.

1. Start the App Store on your Mac and then click your account icon at the bottom left.

2. On the Account page, click the item you want to get a refund for.

3. Scroll to the bottom of the page and click Report a Problem. You may need to log in with your Apple ID.

4. Under What can we help you with?, tap I'd like to… and then choose Request a refund.

5. Click Tell us more… and choose the reason for the refund.

6. Click Next.

7. At the top right, click Submit.

Choose to request a refund and indicate why you are eligible for the refund. Dave Johnson

It might take a few days for Apple to review your request and approve the refund.

How to get a refund from Apple on the web

If you want a refund for any kind of media, such as a music or movie purchase, you need to do that using a web browser. You can also request a refund for an app on the web as well.

1. Open the Report a Problem page in a web browser.

2. Under What can we help you with?, click I'd like to… and then choose Request a refund.

3. Click Tell us more… and choose the reason for the refund.

4. Tap Next.

Follow the steps at the Report a Problem website to request a refund. Dave Johnson

5. Select the item you want a refund for and then, at the top of the page, click Submit.

It might take a few days for Apple to review your request and respond by approving (or denying) the refund.

Apple lets you select any apps, music, or video content that’s eligible for a refund. Dave Johnson

Dave Johnson

Freelance Writer

Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. He then spent eight years as a content lead on the Windows team at Microsoft. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider.

How do I get a refund from Apple Store?

How to request a refund.

Tap or click "I'd like to," then choose "Request a refund.".

Choose the reason why you want a refund, then choose Next..

Choose the app, subscription, or other item, then choose Submit..

Why won't Apple let me get a refund?

If you can't request a refund on reportaproblem.apple.com If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again. If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Will Apple give me a refund?

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.