Samsung refrigerator dispensing water instead of ice

Cause 1

Freezer Temperature is Above 10 Degrees F (-12C)

If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If the freezer temperature is too high, ensure that the condenser coils are clear of debris and the condenser fan is working properly. In addition, check to see if frost has accumulated on the evaporator coils. If the evaporator coils are frosted over, part of the defrost system has likely failed.

Cause 2

Water Inlet Valve

The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. If the water inlet valve is defective, or if it has insufficient pressure, it won’t allow water to flow through. As a result, the ice maker won’t make ice. The valve requires at least 20 psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to check for power to the water inlet valve. If the water inlet valve has sufficient pressure and is getting power, but the ice maker won’t fill with water to make ice, replace the water inlet valve.

Cause 3

Ice Maker Assembly

One component of the ice maker assembly might be defective. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Before replacing the ice maker assembly, check the water inlet valve, water line, and fan. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly.

As convenient as a refrigerator dispenser may be, malfunctions can feel like a big annoyance. Why is your Samsung refrigerator dispenser not working? The lock feature may be enabled, prohibiting any function. Learn the most common reasons for a Samsung refrigerator not dispensing water or ice and how to solve the problem.

How to Troubleshoot a Samsung Refrigerator Dispenser Not Working Properly

While a part failure is possible, a Samsung refrigerator dispenser not working properly is often due to an outside issue. These troubleshooting tips can help pinpoint the problem so you can continue enjoying ice and water and the touch of a button.

Dispenser Is Locked

When you find your Samsung refrigerator water and ice dispenser not working, first make sure the Control Lock feature is disabled. This feature locks all dispenser functions to prevent accidental use. When Control Lock is enabled, a lock icon typically appears on the dispenser’s display panel.

To turn off the Control Lock feature, press and hold the Control Lock button for 3 seconds. An unlocked icon should appear, indicating that it’s disabled, and all dispenser functions should resume.

Water Supply Problem

A Samsung refrigerator won’t dispense properly if it doesn’t have sufficient water access from your home’s supply.

The following water supply problems can limit the dispenser’s access to water:

• Kinked or frozen water line: A kinked water line restricts the flow of water from your home supply to the refrigerator. While some kinks can be straightened, the water line must be replaced if the kink causes damage. Similarly, a frozen water line will also block water flow. Aiming a hairdryer at the water line can melt accumulated ice so water can flow freely.
• Low water pressure: If your home’s water pressure is less than 40 psi, your dispenser may not be able to produce water and ice. If you find your ice maker not working or low water pressure in your kitchen sink, check your home’s water pressure and consult a professional if it can’t maintain the proper psi.
• Defective water inlet valve: The refrigerator’s water inlet valve opens and closes to supply the dispenser with water from your home supply. If the valve malfunctions and remains closed, water won’t supply the dispenser. A defective water inlet valve requires professional replacement.

Water Filter Needs to be Replaced

The refrigerator’s filter removes impurities from your home water supply before it’s dispensed as drinking water and ice. If the filter isn’t functioning correctly, it can restrict water flow to the dispenser.

The following filter issues can result in a Samsung refrigerator dispenser not working properly:

• Filter is due for a change: Refrigerator water filters eventually become clogged with the impurities they remove, restricting water flow to the dispenser. To avoid clogs, it’s recommended that you change a Samsung refrigerator water filter every 6 months.
• Improper installation: If the filter isn’t installed properly or is damaged, it can limit water flow to the dispenser or cause refrigerator leaks. Refer to your user manual’s instructions to make sure the filter is installed correctly.
• Incorrect filter brand: Samsung recommends using their recommended OEM filter for proper fit and function. Failure to use an OEM filter can result in leaks and water flow issues that limit water flow to the dispenser. 

Dispenser Switch Is Broken

Dispenser switches provide each button on the touchpad with electricity to respond to your commands. When a switch is broken, it won’t provide the necessary voltage to dispense water or ice. If a Samsung water dispenser switch shows a lack of continuity with multimeter testing, it requires replacement.

Door Switch Failure

To prevent leaks, a refrigerator door switch turns the dispenser off if the door is open. When the switch fails electronically, the dispenser may remain off even if the door is closed. If multimeter testing shows that the switch has a lack of continuity, it should be replaced by a professional refrigerator service.

The experts at Advance Appliance Service can help when you find your Samsung refrigerator dispenser not working. Schedule a fast and professional repair today!

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