Whirlpool side by side water dispenser not working

I filled a 5 gallon jug with water from my Whirlpool side by side, exterior water dispenser. A short time after. I went for a glass of water and it wouldn’t dispense anything. It hummed like it does but no water. What could have happened?

Wrd736sdam14 does not pull up as good, please recheck your model number.

Jake

WRF736SDAM14 fat fingers lol sorry

Ok, how this works is--->Water flows out of the primary water valve into the water filter. It then flows out of the water filter into the secondary water valve (after the water filter). The secondary water valve has two outlets, one for water and one for the ice maker.

When the dispenser is calling for water (lever pressed) the solenoid for water on the primary water valve and the solenoid for water on the secondary water valve are energized and water flows out of the secondary water valve from the outlet going to the dispenser.

So you will need to pull the refrigerator out from the wall, then remove the plastic water line tubing underneath the primary water inlet valve then get a container to hold water in, and see if water comes out of the primary water inlet valve when you press the water dispenser lever.

Here's the primary water inlet valve for your model:
Water Inlet Valve W10865826

Watch this video it shows you how to remove that plastic water line tubing:

Let us know how it goes.

Jake

I will let you know. Thanks. Does this happen after dispensing water continuously for a while? I doubt the coincidence.

Hey Jake. I got as far as what’s shown on my video still attachment. I could not remove the hose from the valve like they easily demonstrated. I grabbed the end of the white hose and squeezed it as I was pulling, but it wouldn’t slide out at all. What am I missing?

I got the hose off. A little water came out right then. And when the water dispenser was depressed, water shot out from the inlet valve! So I guess the primary inlet valve is not the problem. But what’s next? Thanks Jake.

Ok good, so your primary water inlet valve is fine.

Now onto the secondary water inlet valve:
Water Inlet Valve WPW10341329

There is a video in the Water Inlet Valve WPW10341329 here:

Jake

Alright, I see how to access and remove the secondary. But I’m just detaching the hose like I did on the Primary - and depressIng the water dispenser?

I was successful accessing and removing the secondary valve hose. (Only one of the 2 hoses- and the one that had the same color scheme as on the primary. No water. Is the secondary not functioning or broken? Thank you Jake.

Also, I reconnected the wires and water filter and just left the hose hanging out. I closed the fridge door and depressed the water dispenser for a couple of seconds to find no water on the paper towel I draped across a lower shelve inside.

Yes, then the problem is the secondary valve, order it and you should be back in business.

Jake

Thank you for helping me identify the problem. Could it be, that filling that 5 gallon jar caused it to break? I won’t do it again if you think there’s a chance. Thanks again for all your time and expertise. Jeff

Could it be, that filling that 5 gallon jar caused it to break? I won’t do it again if you think there’s a chance.

I wouldn't say that would be the cause alone, unless you ALWAYS fill that 5 gallon jar on a daily basis, then yes that can wear it out faster.

Jake

Thankfully no. I sterilized a 5 gallon glass jug and filled it with fridge water for emergency. But if that process burned out a motor or something, it might not be worth it to try again. You’ve been very helpful getting me to the problem with my fridge. Hopefully replacing the secondary will be the end of this. I’ll let you know. Jeff

Ok Jeff, sounds good, yes keep us posted.

Jake

Ok Jeff, sounds good, yes keep us posted.

Jake

Water dispenser works fine now. Thank you!

Excellent, glad to hear the secondary water inlet valve fixed it.

Thanks for the update!

Jake