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Photos & videosReview Highlights “Agents calling ME with LOTS of support to help me through the ordeal, even going out of their way to help me get my money back ...” in 8 reviews “Recently got into a minor car accident and was able to take my car to Progressive's garage to get it fixed.” in 8 reviews Location & Hours
Q: Is it really cheap and give good customers claims services? A: Progressive finds ways to raise the premiums after the quote. Mine went up $65 right after I signed up because I got a window chip filled...by my last
insurance company, who didn't raise my insurance for it. Also, don't do SnapShot even when they… more Richard G. 4 years ago 4 people found this helpful Loading interface... Loading interface... Loading interface... Frequently Asked Questions about Progressive InsuranceHow is Progressive Insurance rated? Progressive Insurance has 1 stars. What days are Progressive Insurance open? Progressive Insurance is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. 5-star 4% 4-star 1% 3-star <1% 2-star 4% 1-star 90% I have been using their insurance for over a year , one day thry added a driver to my policy i did not autherize and sucked $400 out of my
account. Do not use them . Its been 15 days no credit back yet. Date of experience: September 16, 2022 These guys are absolute crooks, when asked, why did my policy that I've had for years, go up $49.00 a month. The response was oh sir, due to external factors, like prices of goods going up. How about drop the stupid commercials and the BS you guys send to my house three times a month, will be moving on Date of experience: September 25, 2022 Incompetent computer systems. Can't
change anything online. Extremely old data base and method of insurance. They should spend less on the silly commercials and update their software. Their customer service reps are actually very helpful though. Its ashame they have to defend a company that refuses to make insurance easy for users. Date of experience: September 25, 2022 We had Progressive for 12 years! Only 2 total claims, one not being our fault, in that whole 12 years. Date of experience: September 27, 2022 Worst experience even to buy auto . Date of
experience: September 22, 2022 I wish I never had my insurance change to progressive
not even close to fair I wish I could give them no stars I give them the proof for $13000+ and they offer me $1700 that is an insult you pay full insurance in case you need it to be able to replace your car not to take a huge loss when something happens Date of experience: September 23, 2022 I changed to Progressive auto and homeowners insurance for their low rates. After 1 month, they sent me a notice that I owed $155 additional for homeowners because my roof shingles were
architectural instead of composite. My auto insurance premiums went up 25% after 6 months, with no claims/tickets. My homeowners premium went up 60% after the first year with no changes in coverage/claims. This company cares about sales only. Terrible customer service. Not transparent at all. Do not sign up! Date of experience: September 22, 2022 Progressive Insurance, a joke waiting for you. In a accident with a person who had this insurance. 6 years layer after they paid me pennies. I
suffer everyday with nerve damage. I am unfortunately damaged for life yet Progressive insurance could careless..Find a teal insurance that CAREs about people Date of experience: July 14, 2022 I own an Auto Body shop and work with a lot of insurance companies. Progressive is THE worst I've ever dealt with. They have to send someone to do their own estimate (all the other insurance companies use our estimate) and spend hours
trying to find the absolute cheapest parts and screwing the customer. But that's not the worst part. Progressive has accused numerous customers of lying about how their vehicle got damaged, thus refusing to pay to fix it. This makes me irate because they're not lying! We're a small community and personally know our customers, they're being honest. The best advice I can give is to stay far away from Progressive. If that's not possible and you have to file a claim, always, always, always take pics
of the damage before you do anything else. Extensive proof and documentation is a must with these crooks. They don't give a crap about you, only profits. I do care about my customers but there's only so much I can do. Progressive, you should be ashamed of yourselves. How do you sleep at night? What do you tell yourselves to justify the awful things you do? Date of experience: September 23, 2022 I cancelled my auto policy with progressive 7 days before expiration. Got a new policy with Nationwide.
2 weeks after cancellation, progressive says that I owe $20 because of policy lapse. Lies and an attempt to rip me off. They say if I do not pay they will send it to collection. This company is garbage. I will never use again. Date of experience: September 20, 2022 We have been with progressive for 18+ but Have to give a one star with this experience. Date of experience: September 24, 2022 They pull the scam a lot of insurance companies do by raising your rate over 15% after 6 months! No accidents or moving violations to justify such an increase. When you call they claim inflation, but they have been doing this for years and the current inflation is far less than 15%!! That's okay I'll just keep switching insurance ever 6 months since
companies like this only care about making more $ and not keeping their customers happy. Date of experience: September 16, 2022 Another vehicle totaled one of my work trucks 4 months ago.. progressive is absolutely the worst company. They represent both sides... Constantly lie.. profit is all that matters to them. The money they pull in... They will never pay anything out. They lie lie, lie, lie, lie.... I would
tell anybody don't ever use progressive insurance ever... Cuz basically you will have a piece of paper saying you have insurance... But in reality it means nothing cuz they will do nothing for you if there is an accident and I mean nothing. I finally hired a lawyer because they basically will ignore you unless you have legal representation which doesn't seem fair but it's the reality of dealing with progressive insurance.. absolutely! The worst insurance company there is. Date of experience: September 22, 2022 The only time Progressive agents become knowledgeable and helpful is when they want money. When you try and make a claim you have to speak to multiple people at multiple times and provide so much information they make you feel like you’re lying. Worst customer experience ever. Date of experience: September 14, 2022 Had an accident on September 6, 2022 and I have full coverage. It’s now 11 days later and my so called adjuster (Steve Dayton) still has not
returned calls. Called company at least five times. They don’t even return calls of my Progressive agent! I do not recommend this company to anyone and I will not renew my policy when it is supposed to renew in November. Bad service considering I’ve been a full coverage policy holder for 15 years!!! Date of experience: September 06, 2022 I HATED MY EXPERIENCE WITH PROGRESSIVE!!!!!!!!!!!!!!!!!!!!!!!!!!! Date of experience: August 16, 2022 This company does not care about you! It's all about a quick buck. The other driver was at fault and my insurance company progressive agreed. The other insurance company said, "it wasn't the other drivers fault."
Progressive just let it go. Going to court would be to expensive. Both insurance companies win I get to take the loss. This lady even left the seen of the accident. Court is more expensive than fixing my car. It's sad when insurance companies work together for their own benefit. Date of experience: August 03, 2022 I would give no stars if I could. The way they handled my claim is repulsive I couldn't be more upset. You think the insurance company would stand behind their insurers but nope get
ready to put up a fight with these people they are the absolute worst. My car received additional damage while my car was stored at a shop, now I'm playing run around to get repairs done nobody wants to accept liability I'm so livid with progressive at this point and will be dropping them soon as I can! Worst ever! Date of experience: September 14, 2022 They will fight you tooth and nail to get out of paying a claim. Denied a claim for accidental water damage from a leaking
shower. The adjuster came in with a moisture detector that's used on drywall to measure moisture when my walls aluminum. Everything off the scale and said external leaking and not covered. Read you policy very carefully and ask questions about water leakage. I was informed that I have to prove that it's the shower that leaked and not external leakage. Good grief! I'm done with Progressive Date of experience:
September 14, 2022 Followed the directions where to mail a document. USPS returned it PO box is
vacant. So I sent it to the email address where the request came from: customerservice at e.progressive.com. Returned this mailbox doesn't accept replies (customerservice!!) Called on the phone. She gave me email address to send it to. Then she couldn't confirm that it was received. etc. etc. Date of experience: September 12, 2022 Is this your company?Claim your profile to access Trustpilot’s free business tools and connect with customers. Get free account How do I make a payment to progressive?What are Progressive's payment options for a car insurance policy?. Log in online.. Get the Progressive mobile app.. Pay via text.. Call 1-800-776-4737.. Set up automatic payments.. Send a check by mail.. How do I cancel my Progressive insurance policy?To cancel a Progressive insurance policy, call (866) 416-2003 to speak with a representative and arrange for the cancellation to take effect immediately or at a future date. You can't cancel Progressive insurance online, but you can cancel over the phone at any time.
Does progressive charge a cancellation fee?Progressive charges a cancellation fee of 10% of your premium or a flat fee in some states, though customers in other states do not have to pay a fee for canceling their car insurance coverage mid-policy. Progressive customers will receive a refund for any unused premiums, minus any cancellation fee.
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